Date Posted: 04/29/2026
Hiring Organization: Rose International
Position Number: 500547
Industry: IT Company
Job Title: Qualitative Analyst
Job Location: Cupertino, CA, USA, 95014
Work Model: Hybrid
Work Model Details: 3 days onsite, 2 days remote
Shift: General Business Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 63.43
Max Hourly Rate($): 63.43
Must Have Skills/Attributes: Data Analysis, Marketing, Qualitative user research, Qualtrics, Survey Programs
Experience Desired: Experience in qualitative research, customer experience (CX), text analytics (5 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Education:
• Bachelor's Degree in a qualitative or humanities field (e.g., Anthropology, Sociology, Psychology, Linguistics, Communications), or equivalent practical experience.
Required Experience, Knowledge & Skills:
• 3 to 5 years of professional experience in qualitative research, customer experience (CX), text analytics, or a related field.
• Strong proficiency in comment coding methodologies, thematic analysis, and sentiment analysis.
• Hands-on experience with text analytics platforms (e.g., Medallia, Qualtrics Text iQ, Clarabridge) or qualitative data analysis software.
• Proficient with Excel for ad-hoc qualitative data management and formatting.
• Familiarity with NLP (Natural Language Processing) concepts or text mining using Python or R is a strong plus, but the primary focus is on applied qualitative analysis and theme extraction.
• Solid foundation in qualitative research methods and survey design, specifically in crafting and analyzing open-ended questions.
• Ability to translate complex, unstructured text data into clear, intuitive stories that inform and inspire business decisions.
• Comfortable working in ambiguous environments and bringing structure to open-ended problems.
• Strong project management and time management skills, with the ability to adapt to changing priorities.
• Excellent communication skills, with the confidence to present findings to a range of audiences in person and via email.
Preferred Experience, Knowledge & Skills:
• Prior experience within Client Retail (Client Retail Stores or Retail Customer Care/Contact Center) is highly preferred.
• Experience supporting worldwide programs involving multiple countries and languages.
• Prior experience in the broader technology sector or market research is highly desirable.
Client Retail's Customer Insights team is looking for a passionate Qualitative Analyst to work with our diverse team. You will focus on providing actionable, customer-centric insights and recommendations to the business as Client Retail continues to evolve. Your thematic analysis and qualitative insights will amplify the voice of the customer, using open-ended feedback to help shape our retail experiences.
As an Analyst supporting the Customer Insights team, you will dive into custom projects leveraging our customer experience tracking surveys. You will be joining a small but mighty, fast-paced team dedicated to delivering actionable insights that help the business move forward.
In this role, your day-to-day responsibilities will include:
• Analyzing Feedback: Diving deep into open-ended feedback, verbatim comments, and quantitative data gathered from continuous customer surveys, utilizing text analytics and manual comment coding to extract key themes. You will also be expected to evaluate quantitative and qualitative data individually, as well as alongside each other for additional context.
• Synthesizing Narratives: Using qualitative analysis platforms, text mining tools, and business context to uncover meaningful trends, sentiment shifts, and customer pain points.
• Storytelling: Transforming vast amounts of unstructured qualitative data into timely, compelling stories that inform and inspire leadership and frontline teams.
• Tailoring Communications: Thoughtfully crafting your analytical approach and creating intuitive communications tailored to diverse audiences.
• Presenting Insights: Confidently sharing your findings and actionable recommendations via email, in-person meetings, and formal presentations. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
EMPLOYEE COMMENTS