Date Posted: 10/19/2026
Hiring Organization: Rose International
Position Number: 509412
Industry: Automotive
Job Title: Technical Service Support Specialist
Job Location: Columbus, IN, USA, 47201
Work Model: Onsite
Shift: M-F, 8am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 24.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: Customer Service, MS Office, Technical
Experience Desired:
Automotive customer service experience (2 yrs),
Basic MS Office experience (2 yrs),
Diagnostics Application (2 yrs),
Service Documentation (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Required Education
Minimum: High School Diploma
Preferred:
Associate's degree or higher
Manager prefers candidates with an Associate's or higher, but the minimum requirement is a High School Diploma.
Required Skills
Experience: At least 2–3 years related experience (more experience is better; manager noted a "green" candidate did not work out previously)
Customer service experience (critical): Automotive customer service — e.g., service advisor at a dealership or automotive parts store. Manager can train technical responsibilities but not the customer service piece.
Basic MS Office experience
Ability to handle high volume: Fast-paced environment processing 500–600 tickets/month (~20/day); candidate must be aware of the volume and expectations
Diagnostics Application: Translate customer complaints into troubleshooting plans; troubleshoot using guided workflows, procedures, and mechanical/electronic service tools; diagnose software to isolate failed components; validate repairs by duplicating complaints; document results in business systems.
Technical Escalation: Gather product technical issue information; use data management tools; escalate issues to higher expertise while balancing timeliness and investigation; capture all troubleshooting steps in the appropriate database.
Service Documentation: Create and verify customer, equipment, and technical information; capture data using required service tools; document required information in the service management system.
Electronic Service Tool Application: Identify required hardware/software tools for a service event; utilize appropriate electronic tools to maintain, diagnose, and troubleshoot; interpret tool results to determine next steps.
Service Capability, Capacity and Coverage: Apply the process to understand customer expectations and business priorities; analyze service capability metrics to identify and resolve channel development opportunities.
Collaborates: Build partnerships and work collaboratively to meet shared objectives.
Communicates Effectively: Develop and deliver multi-mode communications for diverse audiences.
Manages Complexity: Make sense of complex, high-quantity, sometimes contradictory information to solve problems.
Customer Focus: Build strong customer relationships and deliver customer-centric solutions.
Nimble Learning: Learn actively through experimentation, using successes and failures as learning fodder.
Resourcefulness: Secure and deploy resources effectively and efficiently.
Key Responsibilities:
Serve as a technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.
Formulate and direct less complex repair plans.
Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
Manage the escalation of complex requests to the appropriate level of support.
Assist with diagnostic support and escalation process improvement activities.
Maintain knowledge and technical understanding of current and new products.
Promote Cummins Service capability and service programs to increase sales. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
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