Date Posted: 09/15/2026
Hiring Organization: Rose International
Position Number: 507535
Industry: Automotive
Job Title: Export Logistics Specialist II -Claims, Customer Service & Spanish Bilingual
Job Location: Torrance, CA, USA, 90501
Work Model: Hybrid
Work Model Details: After the initial training period, 80% in office
Shift: Monday - Friday (8:30 -5:00 PM Flexible)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 24
Min Hourly Rate($): 28.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Customer Service, Logistics, Microsoft Excel, Spanish - Bilingual
Experience Desired: Export Logistics or International Customer Service (2+ yrs); Export Claims Processing & Resolution (2+ yrs); Cross-Functional Coordination & Stakeholder Communication (2+ yrs); Spanish/English Bilingual Communication (2+ yrs); Advanced Microsoft Excel & Data Analysis (2+ yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Minimum Educational Qualifications:
• BA/BS degree in Business or equivalent
Requirements:
• Equivalent work experience in a business environment in lieu of degree
• 2+ years of experience in export customer service or related field
• Bilingual – Spanish
Preferred Skills
• Proficiency in MS Office Suite – Excel, Access, Power Point, Word
• Proficiency in SAP Business Intelligence (Business Objects) reporting
• Experience in international business beneficial
• Basic understanding of AHM Parts Business and Operations
• Planning & Organizing
• Communication & Informing Skills
Overview (Logistics Coordinator):
The Logistics Coordinator will review, analyze, and coordinate the CIC Claims for Export Parts submitted by client Distributors and Genpos globally. This position will be actively engaged in efforts to process and troubleshoot claims between Export customers, Export Parts Center Operations, Quality, Packaging, and external customers.
This position requires frequent updates to management on key efforts to achieve customer satisfaction such as CIC claims reports and Claim Summaries required in financial resolutions (Credits/Debits) for Parts Finance and Credits and Collections processing.
In addition, this position is the primary liaison for Puerto Rico Claims (OARs, Damage, and Quality issues) to support maintaining the highest levels of service and parts availability.
Responsibilities:
Roles and Responsibilities:
• The Logistics Coordinator is the main window person for assigned export CIC Claims and will work with multiple departments such as Export Parts Operations (assign and troubleshooting PC packing/packing claims), SPPC (address quality, tech-memo, and supplier related claims) and external customers (upload, process, resolve CIC Claims)
• In addition, this position supports quality claims processing and coordinates with the quality team for inspections and returns of exception freight, when necessary, from overseas customers
• At this level, specialists will have a working knowledge of the customer expectations and the export logistics flow and will be able to work with different departments within the Parts, Service & Technical division. The Logistics Coordinator will be responsible for overall CIC Claims processing, Claims Summaries, KPI Claim Files, Destruction Approvals, and Puerto Rico Claims
• Coordinator will provide monthly reports required by Management, monthly customer meetings, monthly debit and credits, internal KPI’s and regular PDCA updates. Additional responsibilities include acting as the main contact and processor of Puerto Rico claims for client Spare Parts Exports, ensuring OAR, Damage, and Quality communications and claims are processed correctly and timely. This includes both manual and systematic claims. This role requires coordination with internal departments (Operations, Quality, and Packaging) to maintain AHQS up to date as per Global direction
• Special projects will also be assigned and travel to meet with top customers may be required
• Logistics Coordinator Claims activities (Receive, analyze, process, reject, close claims). Daily communication and understanding Export Logistics flow by customers to assign and troubleshoot export claims to the correct department
• Work with internal departments to minimize future re-occurrence of mis-packed, mis-shipped, damaged, and incorrect exportation of spare parts for quality and compliant shipments
• Prepare monthly claim reports and provide CAPDo for OAR and Quality Claims by Genpo
• Prepare monthly claim processing reports for Export Parts Operations and request CAPDo for missed targets
• Process Export Parts Claim Supplier Replies within 2 business days
• Manage Claim Destruction processing
• Coordinate claim returns for AHM quality issues with Quality, Export Parts, Transportation, and Export Operations
• Manage both manual and systematic claims for Puerto Rico OARs, damage, and quality claims
• Follow up on responses, claims, and credit requests. Both Manual and Systematic claims
Additional details
• Position Factors (i.e. multi-plant assignment, work environment):
• 8 Hour Day shift (8:30 -5:00 PM Flexible) Monday – Friday
• During the initial training period (up to six months), 100% in office
• After the initial training period, 80% in office, 20% remote
• Estimated Amount of Overtime: About 3-5 hrs. weekly - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
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