NEW JOB OPENING
HEALTH INSURANCE ENROLLMENT SPECIALIST (HEALTHCARE CUSTOMER SERVICE)
IN Nashville, TN, USA!

 

Date Posted: 07/23/2026
Hiring Organization: Rose International
Position Number: 504602
Industry: Government/Staffing
Job Title: Health Insurance Enrollment Specialist (Healthcare Customer Service)
Job Location: Nashville, TN, USA, 37243
Work Model: Hybrid
Work Model Details: Hybrid In-Office on Mondays
Shift: Monday-Friday, 8:00AM to 4:30PM or 9:00AM to 5:30PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 21.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Customer Service, Health Insurance, MS Office, Written Communication
Experience Desired: Customer Service, Health Administration, Public Health, Health Insurance Enrollment (4 yrs); Medical Case Management, Eligibility Determination, HIPAA, Microsoft Office Suite (4 yrs); Program Support and Enrollment Assistance, Client and Case Management Support (4 yrs); Partner Collaboration and Issue Resolution, Communication and Customer Service (4 yrs)
Required Minimum Education: Bachelor’s Degree
Preferred Education: Master’s Degree

**C2C is not available**

 

Job Description
Required Education:
• Bachelor’s degree or Master’s degree in Health Administration, Public Health, Healthcare Management, or a closely related field.

Required Qualifications/Experience/Skills:
• Minimum of four (4) years of front-facing customer service experience, preferably in a healthcare, public health, health insurance, or health administration setting
• Experience working in a health administration environment with demonstrated knowledge of healthcare operations, processes, and client service delivery
• Proven ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and bring issues to resolution in a timely manner
• Strong problem-solving skills with the ability to analyze complex situations, identify solutions, and coordinate resolution among multiple priorities while maintaining a high level of accuracy and attention to detail
• Ability to work effectively in a moderately-paced environment while managing multiple tasks and maintaining a high level of accuracy and attention to detail
• Demonstrated ability to adapt quickly to changing procedures, priorities, and program requirements
• Excellent verbal and written communication skills, with the ability to communicate professionally with case managers, healthcare professionals, Client staff, vendors, and community partners
• Strong organizational and time-management skills
• Proficiency in Microsoft Office applications and experience working with databases, case management systems, or other electronic information systems simultaneously
• Ability to maintain confidentiality and comply with all applicable HIPAA, Client Program, and organizational requirements

Preferred Qualifications:
• Experience supporting Client HIV/AIDS Program services, AIDS Drug Assistance Programs (ADAP), health insurance enrollment, or benefits coordination.
• Knowledge of HIV care systems, medication access programs, and healthcare coverage options.
• Experience providing technical assistance and support to case managers, healthcare providers, or public health partners.
• Experience working with state or federally funded healthcare programs.

Overview:
• This position provides real-time technical assistance and customer support related to IAP enrollment and participation, while helping identify trends, resolve complex cases, and promote consistency across statewide program operations.

Key Responsibilities:
Program Support and Enrollment Assistance:
• Serve as the primary point of contact for Client case managers seeking real-time assistance with Insurance Assistance Program (IAP) enrollment, eligibility, renewals, and participation
• Guide program policies, procedures, documentation requirements, and enrollment processes
• Assist with troubleshooting enrollment barriers and resolving issues that may impact clients’ access to insurance coverage and HIV medications
• Ensure accurate and timely communication regarding program updates, enrollment requirements, and procedural changes
Client and Case Management Support:
• Collaborate with medical case managers throughout Tennessee to identify and resolve ADAP issues affecting HIV/AIDS clients
• Support efforts to remove barriers to care and medication access for eligible clients
• Research and resolve client-specific concerns while ensuring compliance with program guidelines and confidentiality requirements
• Promote a client-centered approach focused on continuity of care and access to treatment
Partner Collaboration and Issue Resolution:
• Work closely with Client partners, vendors, and managers to resolve complex operational and client-related issues
• Escalate and coordinate resolution of cases requiring multi-agency or cross-functional involvement
• Assist in identifying systematic issues, recurring challenges, and emerging trends affecting program operations or client outcomes
• Provide feedback and recommendations for process improvements that enhance program efficiency and effectiveness
Communication and Customer Service:
• Manage a high volume of incoming and outgoing telephone calls and electronic communications
• Maintain efficient, streamlined, and uniform communication with field case managers, Client staff, healthcare providers, and program partners
• Provide professional, responsive, and solution-focused customer service
• Document interactions, resolutions, and follow-up activities in accordance with established procedures
Operational Excellence and Quality Improvement:
• Monitor workflows and support efforts to maintain operational excellence across the ADAP program
• Assist with quality assurance activities, data validation, and program monitoring initiatives
• Identify opportunities to improve processes, communication, and service delivery
• Participate in meetings, training, and collaborative workgroups to support program goals and continuous improvement efforts

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

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