NEW JOB OPENING
REMOTE MERCHANT SERVICES CUSTOMER SUPPORT REPRESENTATIVE (CREDIT CARD PROCESSING)
IN Remote, USA!

 

Date Posted: 07/07/2026
Hiring Organization: Rose International
Position Number: 503800
Industry: Financial Services
Job Title: Remote Merchant Services Customer Support Representative (Credit Card Processing)
Job Location: Remote, USA
Work Model: Remote (Tennessee)
Work Model Details: Remote position - Specific to the state of TN
Shift: Standard hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Banking/Financial, Communications, Credit Card Processing, Customer Service, Interpersonal Skills
Experience Desired: Respond to inquiries regarding the support of Merchant Credit Card processing (1 yrs); Responds to telephone inquiries, requests, and problems from merchants (1 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education:

• High school diploma or equivalent



Required Skills:

• Typically at least six months of customer service experience



Preferred Skills:

• Effective telephone, interpersonal, and verbal communication skills

• Good problem-solving and negotiation skills, as well as the ability to handle difficult customer calls

• Ability to identify and resolve/escalate complex problems

• Proficient in computer navigation skills using a variety of software packages, including Microsoft Office applications

• Proven commitment to high-quality customer service

• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service



Overview:

• Provides high-quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned

• Responds to telephone inquiries, requests, and problems from merchants

• Troubleshoots, diagnoses and provided merchants with solutions to resolve problems with service, authorization and credit card processing terminals

• Communicates applicable policies, procedures, and practices to merchants

• Requests exceptions to policies and procedures on behalf of the merchant as appropriate, within established limits.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

It is a great pleasure being a part of the Rose International Team.

Toni, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

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