NEW TIS ANALYST JOB
IN Torrance, CA, USA!

 

Date Posted: 09/13/2023
Hiring Organization: Rose International
Position Number: 450044
Job Title: TIS Analyst
Job Location: Torrance, CA, USA, 90501
Employment Type: Temporary
Estimated Duration (In Weeks): 52
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Skills/Attributes: Documentation, Phone Support, Reporting

 

Job Description

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Job title: TIS Analyst/Customer Support
Job ID: 2037
Location: Torrance, CA 90501

Job description:

The TIS Analyst provides support to the TIS team, handling domestic activities as assigned by the Vehicle Engineering management These Activities provide comprehensive research and coordination support to dealers, internal departments, NAMQ, factories, and R&Ds for achieving Lifetime Owner Loyalty.

• Planning, conducting, and analyzing customer/dealer surveys.
• Creating and posting iN messages to dealers
• Monitoring and responding to TIS inbound calls and emails
• Compile and provide iN message feedback for collection of parts/information, coordination, and support Dealer visits, and direct connection with customers for appointment scheduling, and vehicle availability.
• Conduct field and market research projects. Requests, compile preliminary analysis & reports, develop, and compose presentation materials, etc.
• Coordinate factory recovery activities, including port, railhead, and dealer holds and repair requests TIS also supports Export Service activities by managing the technical information communicated between Engineering and the CCA (Caribbean and Central American) distributors. This role focuses on Honda internally initiated/managed projects that requires coordination an follow up between the export distributors and Honda teams.

• Planning, conducting, and analyzing customer/dealer surveys.
• Track the status of CCA quality investigations i.e., QIC, QIS, and Ad Hoc reports and requests.
• Work with distributors to harvest parts needed for investigations.
• Prepare or modify technical documents to be issued to distributors and/or customers.
• Post vehicle information and training material on the Network site
• Plan and coordinator factory recovery activity
• Manage schedule of technical information being posted to Service Information System by attending Service Action meetings and working with the Publication department.

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

As a contractor, I have to say that Rose International was by far the best agency I have worked for.

Q'testdalir, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

EMPLOYEE COMMENTS

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