NEW JOB OPENING
INCIDENT MANAGER SPECIALIST
IN Corona, CA, USA!

 

Date Posted: 03/17/2026
Hiring Organization: Rose International
Position Number: 498483
Industry: Healthcare
Job Title: Incident Manager Specialist
Job Location: Corona, CA, USA, 92881
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 60.00
Max Hourly Rate($): 63.00
Must Have Skills/Attributes: Marketing, MS Excel, MS Word
Experience Desired: 6+ years in healthcare, health insurance, or sales/account management support (6 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
-Education Requirements



Bachelor’s degree OR



Minimum 4 years of directly related experience in lieu of a degree



Candidates with a high school diploma can still be considered if they have strong, relevant healthcare or insurance experience (especially in member services, broker support, or employer group operations).

Approximately 3 weeks of structured training



Expected full productivity within 4 to 6 weeks

Training and Onboarding



-Overview

We are seeking an experienced Employer Services Specialist to support employer group services, broker relationships, and membership operations. This role is ideal for a highly skilled professional who thrives in a fast-paced environment and can independently resolve complex issues with minimal training.



Key Responsibilities



Respond to inquiries from customers, brokers, and account managers via phone and email



Handle high-volume transactional tasks such as payment processing, auto-pay setup, and information verification



Resolve escalated issues with independent judgment and a focus on one-contact resolution



Navigate multiple internal systems to retrieve, validate, and update member information



Ensure accuracy and completeness of applications and transactions



Identify trends in customer and broker issues and provide recommendations for improvement



Support member retention and growth through effective service and problem resolution



-Required Qualifications



Minimum 6 years of experience in healthcare, health insurance, or related field



Strong experience with healthcare systems and workflows



Proven ability to manage complex issues and escalations independently



Excellent customer service, communication, and organizational skills



Proficiency with standard business tools (Word, Excel, Outlook, Teams)



-Preferred Qualifications



Experience supporting employer groups, brokers, or account management teams



Familiarity with systems such as AMT, SMU, ACI, BSOR/BPRS, EMWS, KPMC, and Sales Connect





  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

EMPLOYEE COMMENTS

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