NEW JOB OPENING
SENIOR DESKTOP SUPPORT TECHNICIAN
IN Madison, WI, USA!

 

Date Posted: 07/06/2026
Hiring Organization: Rose International
Position Number: 503757
Industry: Government/Staffing
Job Title: Senior Desktop Support Technician
Job Location: Madison, WI, USA, 53704
Work Model: Hybrid
Work Model Details: Primarily remote with some onsite work possibility
Shift: 8:00 AM - 4:30 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 11
Min Hourly Rate($): 30.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Customer Support, Desktop Support, Technical Support, Written Communication
Experience Desired: Tier 3 support and maintenance of workstation software and hardware (5 yrs); Support and maintenance of Operating Systems for user workstations (5 yrs); Peripheral device support (printers/scanner/etc) and maintenance (2 yrs); Incident and Service Request Management (5 yrs); Technical assistance on projects as assigned by Desktop Support Supervisor (2 yrs); Strong written and oral customer support correspondence experience (5 yrs)

**C2C is not available**

 

Job Description


Candidate must be a current Wisconsin resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.



Required Skills and Experience:

• Tier 3 support and maintenance of workstation software and hardware (5+ Years)

• Support and maintenance of Operating Systems for user workstations (5+ Years)

• Peripheral device support (printers/scanner/etc) and maintenance (2-5 Years)

• Incident and Service Request Management (5+ Years)

• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 Years)

• Strong written and oral customer support correspondence experience (5 Years)



Preferred Skills and Experience:

• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

• Patch Management

• Imaging experience using management tool (SCCM, Ivanti, etc.)

• Learning management system (LMS) support experience

• Google Workspace experience

• Microsoft's Group Policy Object (GPO) experience



Responsibilities:

• The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods

• Collaborate with a team of 10 technicians and 1 project manager on a daily basis

• Assist on tier 2/3 desktop support Incidents and Requests

• Assist with projects to implement new hardware and/or software working with our business partners

• Support an organization of 10,000 + end points and users across the client

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.