Date Posted: 01/21/2026
Hiring Organization: Rose International
Position Number: 495908
Industry: Government/Staffing
Job Title: Desktop Support
Job Location: Madison, WI, USA, 53706
Work Model: Onsite
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 18.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Active Directory, Desktop Support, MAC OS, Technical Support, Troubleshooting, Windows 10
Experience Desired: Experience using a ticketing system to help customers (1 yrs); Experience with applications like Microsoft 365 or Google Workspace (1 yrs); Basic understanding of Active Directory (e.g., password resets) and fundamental networking concept (1 yrs); Experience providing technical support in a higher education or public-sector environment. (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Candidates must be Wisconsin resident no relocation allowed. This role is 100% on-site.
Preferred Education:
• High School Diploma Preferred Minimum
Required Skills & Years of Experience:
• Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support (1-3 Years)
• Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users (1-3 Years)
• Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS) (1-3 Years)
• Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues (1-3 Years)
• Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures (1-3 Years)
• Ability to work both independently and collaboratively within a team (1-3 Years)
• Ability to accurately follow established policies, procedures, and documentation (1-3 Years)
Preferred Experience & Skills:
• Experience using a ticketing system to help customers
• Experience with applications like Microsoft 365 or Google Workspace.
• Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts.
• Experience providing technical support in a higher education or public-sector environment.
Responsibilities:
• Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares
• Troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems
• Learning about and helping with the workflows staff use to create media
• Assists with the delivery of routine information technology (IT) support services to end users in support of institutional technology operation
• May serve as an initial point of contact for customers
• Assists with basic procurement, installation, configuration, repair, and modification of various technology hardware, software, and associated components under close supervision
• Identifies, troubleshoots, resolves, and/or escalates basic data, network connectivity, client/server processes, and application issues according to established policies and procedures
• Assists with the operational maintenance of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
• Serves as an initial point of contact for individuals and groups providing basic organizational information about technology resources and addressing their needs
• Unique Assists in maintaining internal knowledge base documentation and creating new documents for common technical issues
• Provides basic, one-on-one instruction and guidance to end-users on the use of standard hardware, software, and business applications
Additional details: Client will not provide free Parking.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
EMPLOYEE COMMENTS