Date Posted: 01/02/2026
Hiring Organization: Rose International
Position Number: 495057
Industry: Government/Staffing
Job Title: Desktop Support
Job Location: Madison, WI, USA, 53792
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 33.00
Max Hourly Rate($): 35.00
Must Have Skills/Attributes: Active Directory, JIRA, Networking, Troubleshooting, Windows 10
Experience Desired: Experience with a ticketing system such as JIRA (2 yrs); Three or more years’ relevant work experience with Windows 10/11 (3 yrs); Two or more years’ relevant work experience with OSX (2 yrs)
**C2C is not available**
Job Description
Candidate must be a current Wisconsin resident. No relocation allowed. This role is 100% On-site in Madison.
Required Skills & Years of Experience:
• Knowledge of computer software, operating systems, hardware and networking is required (10 Years)
• Experience with Microsoft Active Directory is required (10 Years)
• Hardware and software troubleshooting skills are required (10 Years)
• Able to work in a team as well as independently (10 Years)
• Experienced in providing professional and courteous customer service is required (10 Years)
Preferred Experience & Skills:
• Experience with a ticketing system such as JIRA
• Excellent verbal and written communication skills is preferred
• Three or more years’ relevant work experience with Windows 10/11 is preferred.
• Two or more years’ relevant work experience with OSX is preferred
• Experience and knowledge of computer security is preferred
Responsibilities
• Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT)
• Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
• Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
• Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
• Documents inquiries and responses and recommends procedural improvements to unit leadership
Additional details:
• The selected hire MUST have an up-to-date flu shot. Proof of vaccination will be required during on boarding.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
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