Date Posted: 09/01/2026
Hiring Organization: Rose International
Position Number: 506733
Industry: Utility
Job Title: Desktop Engineer, Bit Bar
Job Location: Irving, TX, USA, 75063
Work Model: Onsite
Shift: 8 AM - 5 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 4
Min Hourly Rate($): 24.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Customer Support
Experience Desired: Hardware and software technical support in an enterprise environment (3 yrs); Provide exceptional technical support to end users in person (3 yrs); Knowledge of Microsoft Windows, mobile devices, and imaging tool (3 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Bit Bar / Service Desk Analyst
Duration: ASAP until December 31, with a possibility of extension
Role is 100% onsite in Irving, Texas
Experience, & Skill Requirements
• 3 + years of hardware or software support experience in a large enterprise desired
• Knowledge of PC/MAC hardware, software, networking, Active Directory system administration tasks, and mobile devices
• Knowledge of Microsoft Windows, mobile devices, imaging tools
• Experience working with IP networking and networking protocols
• Experience supporting end-user workstations
• Strong Analytical, troubleshooting and problem-solving skills
• Experience gained through college degree programs and/or certifications is applicable to above skills
Overview:
• Provide exceptional customer service and technical support at the Bit Bar, assisting end users with hardware, software, and device-related issues.
• May also provide technical support to corporate employees, plant personnel, and vendors through Technology Service call management and issue resolution.
Summary
As a key team member of the Digital Experience team, the IT Service Desk Analyst will assist clients by providing outstanding customer service for all End User Services, solve IT challenges, one problem at a time, as well as collaborate with all departments to ensure timely communication and resolution. The IT Service Desk Analyst will be located in our Irving offices.
Key Accountabilities
• Primary daily responsibilities include: managing technical support incidents, and provide functional support and assistance to a local and remote user base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
• Receive and respond to user inquiries, requests, and escalations via in person, telephone, email, instant message, and case tracking system professionally with speed, accuracy and proficiency
• Participate in a weekly Genius Bar team that provides local and remote breakfix solutions to the Enterprise
• Document activities and resolutions in ITSM solution
• Monitor ticketing system and email for notification and internal assistance requests
• Troubleshoot and resolve problems to satisfy requests
• Complete any necessary research and on the job training to resolve incidents in a timely and efficient manner
• Participate in regular quarterly training courses
• Follow up on open tickets to ensure proper response and satisfactory resolution, keep detail-oriented documents regarding problems and solutions, and keep the customer updated of the status and resolution times
• Log all incoming requests in the incident tracking system and document all actions, to include all follow-up conversations, troubleshooting steps, and resolution
• Improve knowledge of, and ability to operate, all technical support tools and technologies
• Provide end user training in small group sessions as well as perform new employee mentoring
• Contribute technical solutions to the IT Knowledge Base
• Participate in projects and initiatives as directed by leadership - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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