Date Posted: 07/09/2026
Hiring Organization: Rose International
Position Number: 503917
Industry: Utility
Job Title: Overnight IT Support Specialist
Job Location: Glen Rose, TX, USA, 76043
Work Model: Onsite
Shift: 10:00 PM - 6:00 AM CST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 24.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: Customer Service, Help Desk, Technical Support
Experience Desired: Troubleshoot system access issues, password resets, laptop login issues (2 yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Start Date: September 1, 2026 (Tuesday)
Required Skills:
· 2+ years of IT support experience with supporting access issues, password resets, laptop login issues, and asset refresh workstations.
Overview:
Provide software/hardware support; assist with password resets, application resets, account lockouts, and logging into laptops. May also need to refresh workstations.
Role Explanation:
Provide first-level IT support to end users by troubleshooting and resolving system access issues, common hardware, and software. Assist employees with password resets, account unlocks, application access problems, and laptop login issues to ensure minimal disruption to daily operations. Diagnose technical problems, guide users through solutions, escalate complex issues when necessary, and maintain a high level of customer service while supporting the organization's technology environment.
Key Responsibilities:
· Respond to user requests for technical assistance.
· Troubleshoot software, hardware, and system-related issues.
· Reset passwords and unlock user accounts.
· Assist with application access and login problems.
· Document incidents and resolutions in the ticketing system.
· Escalate unresolved issues to appropriate IT teams.
· Possibility of refreshing workstations
Skills Demonstrated:
· Customer service and user support
· Technical troubleshooting
· Problem-solving
· Communication skills
· Knowledge of operating systems and business applications
· Help Desk/Service Desk support procedures
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
EMPLOYEE COMMENTS