NEW JOB OPENING
DESKTOP SUPPORT TECHNICIAN - WINDOWS 11, HARDWARE REFRESH & DEPLOYMENT
IN Austin, TX, USA!

Required Education:

• High School Diploma or equivalent.



Minimum Requirements:

• 1+ year of experience handling multiple tasks, prioritizing workload, and meeting deadlines in a professional environment.

• 1+ year of experience working with personal computers, printers, peripherals, and computer hardware components.

• 1+ year of experience maintaining, analyzing, troubleshooting, repairing, upgrading, or replacing computer hardware and software systems.

• 1+ year of experience providing desktop support, help desk support, or technical assistance for hardware and software issues.

• 1+ year of experience installing, maintaining, testing, configuring, and supporting hardware and software solutions.

• 1+ year of experience documenting service records, technical support activities, and system maintenance activities.

• 1+ year of experience utilizing Microsoft Office Suite and supporting Windows operating systems.

• 1+ year of experience assisting users with software applications, systems, or technical processes.

• 1+ year of experience applying information security procedures and maintaining software security controls.

• 1+ year of experience supporting information technology systems and troubleshooting technology-related issues.

• 1+ year of experience demonstrating effective verbal and written communication skills.

• 1+ year of experience providing excellent customer service and working collaboratively in a team-oriented environment.

• Knowledge of computer operations, information systems, hardware, software, and information security practices.

• Ability to operate information technology systems and communicate technical information clearly to users.

• Ability to lift and relocate equipment weighing up to 30 pounds.



Additional Requirements:

• 1+ year of experience providing Windows 11 technical support.

• Previous experience participating in hardware refresh, desktop deployment, imaging, or migration projects.

• Experience supporting government or enterprise desktop environments.

• Must be available to work on-site in Austin, Texas.

• Must be available to work Monday through Friday, 8:00 AM to 5:00 PM, excluding State holidays.

• May be required to work evenings, weekends, and holidays as needed for project activities.

• Must successfully pass a criminal background check conducted by the Office of the Attorney General of Texas.

• All travel, parking, lodging, and per diem expenses are the responsibility of the candidate and/or vendor unless pre-approved in writing by the agency.

• Candidate must be able to work effectively within a structured project environment and follow established deployment procedures.

• All work products developed during the engagement shall be considered work-for-hire and become the property of the Office of the Attorney General of Texas.



Job Summary:

• The Office of the Attorney General of Texas is seeking two Level 1 Support Technicians to provide hands-on technical support for a large-scale computer and docking station refresh project.

• The selected candidates will perform computer imaging, workstation replacement, hardware deployment, data migration, and end-user support activities.

• Technicians will work as part of a project team that includes agency subject matter experts and project management staff to ensure successful deployment of new equipment and technology solutions throughout the agency.

• The ideal candidates will possess strong customer service skills, basic desktop support experience, knowledge of Windows operating systems, and the ability to work effectively in a fast-paced team environment.



Responsibilities:

• Image, configure, deploy, and replace desktop and laptop computers as part of a hardware refresh initiative.

• Install, maintain, relocate, test, and upgrade computer hardware, docking stations, peripherals, and software.

• Assist with user data migration and workstation setup activities.

• Troubleshoot and resolve hardware, software, and peripheral issues.

• Provide first-level technical support for computer applications and equipment.

• Document service requests, support activities, and equipment records.

• Assist in monitoring system and software usage and provide user assistance as needed.

• Support access to and transfer of data between local, state, and federal information systems when required.

• Maintain compliance with agency information security policies, standards, and software controls.

• Collaborate with project managers, technical staff, and end users to ensure successful project execution.

• Provide exceptional customer service while supporting agency employees.

• Perform equipment movement and workstation setup, including lifting and relocating equipment weighing up to 30 pounds.

• Support deployment activities outside normal business hours, including evenings and weekends, when required.

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**