Date Posted: 10/02/2026
Hiring Organization: Rose International
Position Number: 508614
Industry: Automotive
Job Title: Desktop Support Technician Multi Site IT Support
Job Location: Charleston, SC, USA, 29405
Work Model: Onsite
Shift: M-F, 8am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 24.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Active Directory, Desktop Support, DNS, TCP/IP, Troubleshooting, Windows 10
Experience Desired:
Windows, Active Directory, Device Configuration (0-3 yrs),
TCP/IP, Mobile device management (0-3 yrs),
Technical troubleshooting experience (0-3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
Education Requirements:
- High School diploma or equivalent
Preferred Education:
- Associate's degree in Information Technology, Computer Science, or related field
Required Skills for the Desktop Technician:
- Operating Systems: Windows 10/11, Windows Server (basic support)
- Endpoint Technologies: Active Directory, Endpoint Deployment and Imaging, Device Configuration, Hardware Installation and Troubleshooting
- Security and Management Tools: Tanium, CrowdStrike, Endpoint Security Best Practices
- Backup and Recovery: Macrium Reflect, Basic Backup Verification
- Networking Fundamentals: TCP/IP, DNS, DHCP, VLAN Awareness, Network Connectivity Troubleshooting
- Collaboration and Mobility: Mobile Device Management (SOTI), Zoom Rooms, Microsoft 365 Applications, Print Services
- Core Competencies: Customer Service, Problem Solving, Technical Troubleshooting, Attention to Detail, Communication Skills, Time Management, Documentation, Teamwork, Continuous Learning, Adaptability
Preferred Skills:
- 0-3 years of desktop support or IT help desk experience
- Basic understanding of Windows operating systems, networking, and Active Directory
- Experience supporting end users in a manufacturing or enterprise environment is preferred
- Ability to work independently while following established procedures and standards
Desktop Technician Overview:
This position will sit at one site, but will support 5 sites. There will be occasional travel to the other 4 sites, up to an hour away (10-15%). Mileage will be reimbursed. There may also be occasional off hours in the evenings or weekends The Desktop Support Technician provides first-level IT support for end users within a manufacturing and business environment. This role is responsible for resolving desktop, laptop, mobile device, network, and peripheral issues while ensuring compliance with enterprise IT standards, cybersecurity requirements, and operational procedures. The technician serves as the primary customer-facing IT resource, supporting daily operations through ticket management, device deployment, troubleshooting, and routine system maintenance activities.
Responsibilities:
End User Support
- Serve as the first point of contact for IT support requests and walk-up support
- Troubleshoot hardware, software, printer, network, and connectivity issues
- Resolve incidents and service requests through the ticketing system
- Escalate complex technical issues to senior support personnel when required
- Provide exceptional customer service and end-user education
Desktop and Device Deployment
- Configure and deploy desktop computers, laptops, and manufacturing workstations
- Join devices to corporate domains and perform Active Directory account administration
- Install and validate required enterprise tools, including endpoint security and management software
- Configure network settings and user access permissions
- Support deployment and setup of mobile devices and enterprise mobility management solutions
- Assist users during equipment installations and replacements
Endpoint Administration
- Verify proper installation and functionality of endpoint management and security tools
- Assist with software updates, operating system updates, and patch management activities
- Maintain accurate device inventories and asset documentation
- Review and remediate endpoint compliance issues
Basic Network Support
- Troubleshoot connectivity issues involving network ports, switches, and wireless connections
- Assist with IP address management and network audits
- Support VLAN and subnet documentation efforts
- Escalate advanced network issues to site leadership or networking teams
Security and Compliance
- Follow and reinforce cybersecurity policies and device usage requirements
- Support endpoint security initiatives including antivirus and endpoint protection platforms
- Assist with user account reviews and device audits
- Help ensure systems remain compliant with enterprise standards and best practices
System Maintenance and Audits
- Perform periodic audits of: Active Directory computer accounts, Device inventories, Backup coverage, Endpoint management systems, Security tool functionality, File share access permissions
- Assist with documentation updates and infrastructure reviews
- Support backup verification and recovery testing activities
Customer Education
- Educate users on: Manufacturing versus standard corporate device requirements, Mobile device management practices, Collaboration room technologies, Printing services and limitations, Corporate IT standards and procedures
Project Support
- Assist with local IT projects and infrastructure upgrades
- Support equipment installations, moves, adds, and changes
- Execute assigned project tasks with direction from senior IT staff - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
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