NEW JOB OPENING
DESKTOP SUPPORT
IN Toronto, ON, CANADA!

 

Date Posted: 04/30/2026
Hiring Organization: Rose International
Position Number: 500585
Industry: Software
Job Title: Desktop Support
Job Location: Toronto, ON, Canada, M5H 2M9
Work Model: Onsite
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 27.00
Max Hourly Rate($): 27.58
Must Have Skills/Attributes: MS Excel, PowerBI, ServiceNow, UAT
Experience Desired: Hardware Asset Management, IT Asset Lifecycle (3+ yrs)

**C2C is not available**

 

Job Description


Required Qualifications

• Experience in hardware asset management, IT asset lifecycle operations and supply chain logistics.

• Experience working with ticketing systems, intake queues, shared inboxes, and operational workflows.

• Familiarity with tools such as Wolken/ServiceNow ITSM, AirTable, PowerBi, Excel and similar enterprise operational platforms (Office365, etc).

• Strong data management, reporting, and documentation skills.

• Experience supporting UAT, operational process validation, and system/process changes.

• Strong attention to detail, organization, and ability to manage multiple priorities.

• Strong written and verbal communication skills with cross-functional stakeholders.

• Ability to support global operations across multiple time zones.



Preferred Qualifications

• Experience with SAP or related financial accounting management.

• Experience with vendor, VAR (value added reseller), or manufacturer coordination.

• Experience with hardware catalog, laptop standards, or peripheral management.

• Experience in global PC lifecycle hardware operations.



Core Skills

Hardware Asset Management, PC Lifecycle Operations, Ticket and Intake Management, Inventory Tracking, Data Quality and Standardization, Reporting and Analysis, Documentation Management, UAT Support, Cross-Functional Coordination, Global Operational Support.



Top 3 “must haves”

1)Experience in hardware asset management, IT asset lifecycle operations and supply chain logistics.

2)Experience working with ticketing systems, intake queues, shared inboxes, and operational workflows.

3)Familiarity with tools such as Wolken/ServiceNow ITSM, AirTable, PowerBi, Excel and similar enterprise operational platforms (Office365, etc).



Job Summary

Client is seeking a contingent worker to support PC Lifecycle operations, with a focus on hardware asset management, intake and ticket coordination, inventory tracking, data quality, reporting, documentation, and cross-functional operational support. This role will help manage day-to-day related requests, maintain operational systems and records, support global regional coverage, and contribute to process consistency and operational improvements.



Key Responsibilities

• Support day-to-day PC lifecycle hub operations, including ITAD (IT asset disposition) requests, early PC refresh requests, missing-device investigations, Apple ACE requests, and custom device requests.

• Manage related ITSM (IT service management) tickets, shared inbox requests, and PC Lifecycle Hub-related intake workflows.

• Track inventory across physical and offsite locations, including office hubs and VAR (value added reseller) partners.

• Maintain operational data and systems, including database management , meta-data dictionaries, and related PC hardware records.

• Drive data consistency, cleanup, and standardization across operational datasets.

• Maintain and update knowledge base articles and operational documentation.

• Support UAT (user acceptance testing) activities for PC Lifecycle Hub-related projects and enhancements.

• Provide operational support coverage across APAC and EMEA as needed.

• Prepare recurring and ad hoc reports, including device order trends, deployment delays, and asset data completeness.

• Support retroactive asset record updates, including SAP fixed asset code alignment.

• Assist with maintaining laptop standards, peripheral catalogs, and vendor/manufacturer documentation.

• Track laptop ETA (estimated time of arrival), pricing, and related operational supply information.



  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

It is a great pleasure being a part of the Rose International Team.

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You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

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Rose International maintained good communication during assignments and are very informative through email and phone calls.

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I am very happy with the Rose International, and the professionalism of the employees.

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