Date Posted: 02/03/2026
Hiring Organization: Rose International
Position Number: 496543
Industry: Software
Job Title: IT Support Technician
Job Location: Bartlesville, OK, USA, 74003
Work Model: Onsite
Shift: 08:00 AM - 05:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Help Desk, Interpersonal Skills, Microsoft Office, Technical Support
Experience Desired: Help Desk or Technical Support Service experience (5 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Education:
• High School Diploma or GED.
• Bachelor's degree from an accredited college or university preferred.
Qualifications/Skills/Experience:
• Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with Client proprietary systems (JURIS, One Team, SIR, TAMS, and Voyager).
Skills & Knowledge:
• Excellent customer service skills, Proven understanding and knowledge of quality
• Good knowledge of service center processes and procedures, PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to completethe required number of monthly quality monitors
The client is looking for a candidate who can provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track, and monitor issues ensuring a timely resolution.
Essential Functions and Responsibilities:
• Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS, and Voyager issues). Issues are reported via email.
• Provides moderate to complex troubleshooting and software development issues as needed. Communicates high-visibility issues to the immediate supervisor.
• Escalates calls to the appropriate departments as needed.
• Maintains intimate knowledge of claim systems, adjuster job functions, and company workflow and processes as needed to solve support-related issues.
Additional Functions and Responsibilities:
• Performs other duties as assigned.
• Supports the organization's quality program(s). - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS