Date Posted: 03/16/2026
Hiring Organization: Rose International
Position Number: 498454
Industry: Software
Job Title: IT Support Technician
Job Location: Dublin, OH, USA, 43016
Work Model: Onsite
Shift: 08:30 AM - 05:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 25.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Analytical Skills, Help Desk, Interpersonal Skills, Microsoft Dynamics 365, ServiceNow
Experience Desired: Experience with ServiceNow (3 yrs); Experience supporting Dell desktops and laptops (3 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
Required Certifications/Licenses: A+ certification
**C2C is not available**
Job Description
Education:
• High School Diploma or GED.
• Bachelor's degree from an accredited college or university preferred.
Qualifications/Experience:
• Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with Client propriety systems (JURIS, One Team, SIR, TAMS and Voyager).
• ServiceNow
• Microsoft 365 (OneDrive, Teams, Word, Excel)
• Basic networking
• Experience supporting Dell desktops and laptops
• A+ certification
Skills & Knowledge:
• Excellent customer service skills.
• Proven understanding and knowledge of quality.
• Good knowledge of service center processes and procedures PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Good judgment and discretion skills.
• Ability to manage multiple projects and set priorities.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.
• Ability to complete the required number of monthly quality monitors.
The client is looking for a candidate who can provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email, and document, track, and monitor issues to ensure timely resolution.
Essential Functions and Responsibilities:
• Provide moderate to complex support to colleagues regarding internal proprietary systems (e.g., JURIS, One Team, SIR, TAMS, and Voyager). Issues are typically reported via email.
• Perform moderate to complex troubleshooting and assist with software development issues as needed.
• Communicate high-visibility issues to the immediate supervisor.
• Escalate requests to the appropriate departments as needed.
Additional Functions and Responsibilities:
• Perform other duties as assigned.
• Support the organization’s quality program(s) - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
EMPLOYEE COMMENTS