NEW JOB OPENING
DESKTOP SUPPORT ANALYST
IN BIG RAPIDS, MI, USA!

 

Date Posted: 06/23/2025
Hiring Organization: Rose International
Position Number: 484507
Industry: Media and Entertainment
Job Title: Desktop Support Analyst
Job Location: Big Rapids, MI, USA, 49307
Work Model: Onsite
Shift: M-F, 8-5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 30.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: A+, Active Directory, Android, Customer Service, Desktop Support, iOS, Microsoft Outlook, Microsoft PowerPoint, MS Excel, MS Windows, MS Word, Network Support, SCCM, Software Troubleshooting, Troubleshooting, Verbal Communication
Experience Desired: Experienced desktop support (3 yrs)
Preferred Certifications/Licenses: CompTIA A+, Network+, Microsoft Desktop Assoc

 

Job Description
*** Candidate must be local to Big Rapids, MI and able to support multiple site locations***

Requirements:
• Proven experience in desktop support or a similar IT support role.
• Strong knowledge of Microsoft Windows OS, device drivers, and peripheral hardware.
• Expertise in Microsoft Office applications: Word, Excel, PowerPoint, Outlook.
• Experience with Active Directory administration and email client configuration.
• Familiarity with mobile device management and enterprise mobility tools.
• Experience with SCCM, Altiris, or similar configuration management systems.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:
• IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
• Experience supporting users in a multi-site environment.

Summary:
• We are seeking a Desktop Support Analyst is responsible for delivering advanced (2nd and 3rd level) technical support to end users across multiple locations.
• This role involves troubleshooting and resolving hardware, software, and network issues for desktops, laptops, mobile devices, and peripheral equipment.
• The analyst will also manage software deployments, system configurations, and ensure compliance with IT standards and policies.

Key Responsibilities:
• Provide senior-level technical support for desktop/laptop hardware, software applications, and network connectivity (both on-site and remote).
• Troubleshoot and resolve issues related to Microsoft Office Suite, corporate email (Outlook), and various enterprise applications.
• Configure, deploy, and support mobile devices including BlackBerry, Windows Mobile, Android, and iPhone.
• Utilize Configuration Management tools such as SCCM and Altiris for software deployment and asset management.
• Maintain and update the universal computer image and software packages.
• Monitor and report on software/hardware compliance and enforce patch management policies.
• Document procedures for new hardware/software and maintain accurate support records.
• Collaborate with other IT teams to ensure seamless support and service delivery.

Notes: Travel between supported sites as needed (valid driver’s license required).

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.

Stephanie, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

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