Date Posted: 11/06/2026
Hiring Organization: Rose International
Position Number: 510444
Industry: Government/Staffing
Job Title: Help Desk Support Specialist
Job Location: Atlanta, GA, USA, 30329
Work Model: Onsite
Shift: 8:00 AM - 5:00 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 27.50
Max Hourly Rate($): 27.50
Must Have Skills/Attributes: Active Directory, SharePoint, Windows 10, Windows 7
Experience Desired:
Desktop Support - Windows 7/10, Office 365, Adobe Professional (2 yrs),
Printer support, including toner replacement, and Print server administration (2 yrs),
Inventory Management and Support (2 yrs),
Imaging machines (Dell/Win 10) and Inventory Management experience (2 yrs),
ServiceNow incident reporting (2 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
• High school diploma or equivalent and 2-3 years of experience handling clients, questions, complaints, and/or providing information.
Preferred Education:
• Bachelor’s Degree from an accredited college or university in a computer-related field – i.e. Computer Information Systems or Computer Science is a plus.
Required Skills:
• Desktop Support - Windows 7/10, Office 365, Adobe Professional (2 Years)
• Active Directory (2 Years)
• SharePoint Support (2 Years)
• Printer support, including toner replacement, and Print server administration (2 Years)
• ServiceNow incident reporting (2 Years)
• Desktop Imaging Management (2 Years)
• Inventory Management and Support (2 Years)
• Good customer service, personable desk side engagement, and overall good customer support interaction (2 Years)
• Demonstrate excellent interpersonal, oral and written communication skills
• Imaging machines (Dell/Win 10) and Inventory Management experience is desired
• Demonstrated experience working in ITIL Service Management organization is a plus
Additional Skills:
• Technically competent with knowledge of systems management, development and implementation methods and infrastructure
• Demonstrated experience working in ITIL Service Management organization and ServiceNow experience is a plus. CCNA (Cisco Certified Network Associate)
• Excellent problem-solving skills required
Responsibilities:
Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal clients, to provide information and services targeted to meet client expectations. Analyze information to determine nature and extent of client requirements and concerns. May serve as liaison between clients and technical staff in implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Responds to internal and external client concerns both remotely and to provide desk side support as well. Receives additional training as required, to gain full proficiency and experience in all areas. May perform clerical duties in support of the unit. Provides information to answers to inquiries from external clients regarding all aspects of specific program area of the unit
• Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues
• Provided documented service procedures for all resolutions
• Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices)
• Demonstrate experience designing, installing and supporting workstations, and agency IT systems
• environment containing a blend of Windows Servers 2008-2012, Windows workstations, LAN, VPN, O365 E5, Microsoft SharePoint, Active Directory, VOIP, business and custom applications
• Demonstrate experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, System Center suite, SharePoint 2010 or newer, etc.)
• Perform printer installations and toner replacement activities
• Proactively provide KPI reports, and documentation on systems / application operations using Microsoft Office (Word, Excel, or PowerPoint) - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
EMPLOYEE COMMENTS