NEW JOB OPENING
IT SUPPORT / BREAK-FIX TECHNICIAN
IN Grand Junction, CO, USA!

 

Date Posted: 04/23/2026
Hiring Organization: Rose International
Position Number: 500264
Industry: IT Company
Job Title: IT Support / Break-Fix Technician
Job Location: Grand Junction, CO, USA, 81501
Work Model: Onsite
Shift: 8am - 5pm, Monday - Friday
Employment Type: Permanent
FT/PT: Full-Time
Min Hourly Rate($): 28.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Desktop Support, Security, Troubleshooting
Experience Desired: Desktop Support (4+ yrs); Troubleshooting (4+ yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Required Education:

• High School Diploma or Higher



Required Experience/Skills:

• Strong hands-on experience in hardware support & IMACD services, including device lifecycle management, break-fix troubleshooting across laptops/desktops/mobile devices, and high-volume deployments.

• Proficiency in end-user support and IT environment troubleshooting, covering Windows OS, Office 365, Intune, VPN, LAN/Wi-Fi, VDI, and basic network/cabling support (L1/L2 support).

• Experience in incident management, asset tracking, and service delivery, including CMDB updates, ticketing tools, SLA adherence, escalation handling, and support in critical/VIP environments.



Job Duties:

• Perform device lifecycle activities, including replacements, swaps, asset tagging, collection, and return logistics

• Maintain accurate hardware inventory and update CMDB for asset tracking and reporting

• Provide on-site break-fix support and troubleshoot hardware issues across laptops, desktops, mobile devices, and peripherals

• Install, configure, and troubleshoot software, including Windows OS, Office 365, Intune, VPN, antivirus, and third-party applications

• Support end-user computing needs, including onboarding, device provisioning, and peripheral setup

• Troubleshoot LAN/Wi-Fi connectivity, perform basic network support (cabling, patching, switches, access points)

• Provide deskside, meeting room, AV, and conference support, including event and floor-walking assistance

• Respond to major incidents, outages, and critical events with timely escalation and resolution

• Participate in on-call support, incident dispatch, and crisis management activities

• Deliver L1/L2 support and provide smart hands assistance for infrastructure and network-related issues

• Support VIP/executive users and business-critical environments with high service standards

• Manage service requests, incident tickets, documentation, and ensure SLA compliance

• Coordinate with vendors, OEMs, and third-party partners for issue resolution and support activities

• Ensure compliance with security policies, audit requirements, and regulatory standards (e.g., GDPR)

• Drive continuous improvement, knowledge sharing, and adherence to IT service management best practices

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

It was great working for Rose International. Everyone was extremely helpful.

Rosann, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.