NEW JOB OPENING
DESKTOP SUPPORT TECHNICIAN
IN Mountain View, CA, USA!

 

Date Posted: 06/11/2026
Hiring Organization: Rose International
Position Number: 502684
Industry: Software/Financial Services/IT Company
Job Title: Desktop Support Technician
Job Location: Mountain View, CA, USA, 94043
Work Model: Onsite
Shift: 8 am to 5 pm PST
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 18
Min Hourly Rate($): 30.00
Max Hourly Rate($): 36.00
Must Have Skills/Attributes: Desktop Support, MAC OS, Service Desk Support, Troubleshooting
Nice To Have Skills/Attributes: ServiceNow
Experience Desired: Desktop Support & Troubleshooting (3-5+ yrs); MacOS & Enterprise Systems Support (3-5+ yrs); Ticket Management & Customer Service (3-5+ yrs)

**C2C is not available**

 

Job Description
***Only qualified Desktop Support Technician candidates located near Mountain View, CA, will be considered due to the position requiring an onsite presence***



Experience Required:

• 3–5 years in a corporate desktop support/service desk environment

• Ticket handling: ability to follow up, track, and close tickets efficiently

• Basic troubleshooting: hardware, software, and end-user issues

• Strong customer support and communication skills

Technical Environment:

• Mac-heavy environment (˜90%) – must be comfortable supporting macOS

• Some exposure to Windows PCs (˜10%)

• Mobile device support: Android & iOS

Systems & Tools:

• Microsoft Exchange

• Active Directory

• G Suite (Google Workspace)

• Slack

• ServiceNow (or similar ticketing tools)



Responsibilities:

• The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems

• Maintains and implements desktop solutions in support of organizational business needs

• Provides professional-level phone support to customers

• Performs all duties in accordance with company policies and procedures

• Troubleshoot and replace laptop and PC hardware

• Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support

• Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to the next level of technical staff

• Set up, maintain and troubleshoot

• Participate in the IT Support queue, which will result in assigning and prioritizing open issues

• Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine the appropriate group for escalation

• Troubleshoot issues as 1st and 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.

• Perform server and desktop computer updates to safeguard from malicious viruses and malware

• Manage customer issues and requests by creating, tracking and documenting technical solutions

• Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks

• Build/deploy new workstations (desktops, laptops)

• Install/upgrade hardware/software on Windows workstations

• Troubleshoot assigned tickets to determine if the issue can be resolved or determine the appropriate group for escalation

• Maintain positive relations through effective customer follow-up
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

EMPLOYEE COMMENTS

  • We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.