NEW JOB OPENING
SERVICENOW IMPLEMENTATION & UAT SPECIALIST REMOTE
IN Remote, USA!

Required Education:

• High school diploma or Equivalent



Required Qualifications/Skills/Experience:

• Minimum 2+ years of ServiceNow administration or implementation support experience

• Experience with ServiceNow user and group management, form validation, workflow testing, and service catalog management

• Experience supporting system implementations from testing through production deployment

• End-to-end User Acceptance Testing (UAT) experience, including test planning, test script creation and execution, defect tracking, issue management, retesting, and validation

• Experience coordinating testing activities with business users and stakeholders

• Experience developing user guides, job aids, quick reference materials, and administrator documentation

• Experience delivering virtual or instructor-led training and communicating technical processes to non-technical audiences

• Experience supporting knowledge transfer, change enablement, and go-live readiness

• Strong communication, organizational, documentation, and attention-to-detail skills

• Ability to coordinate implementation activities, track milestones, maintain project documentation, and collaborate with technical and business stakeholders

• Minimum 1 year of experience in a customer service position with high-volume call center experience; healthcare, social services, or a similar service environment



Preferred Qualifications/Skills/Experience:

• HR Operations or HR Systems experience

• Healthcare industry experience

• ServiceNow implementation project experience

• Experience supporting go-live and hypercare activities

• Experience working with cross-functional business and technical teams



ServiceNow Implementation & UAT Specialist – Remote Overview:

• The ServiceNow Implementation & UAT Specialist will support an enterprise-wide ServiceNow rollout from planning and testing through production deployment, go-live, and hypercare

• This project-based position combines User Acceptance Testing (UAT), training development and delivery, implementation coordination, documentation management, and basic ServiceNow administration

• The contractor will develop and execute test scripts, coordinate testing sessions with business stakeholders, document and track defects, and validate fixes to ensure the system meets business requirements

• Additional responsibilities include preparing end-user guides, quick reference materials, and administrator documentation, as well as delivering training and supporting knowledge transfer

• The role will also assist with implementation planning, stakeholder communications, milestone tracking, change management, and go-live readiness activities

• Candidates should have hands-on ServiceNow administration or configuration experience, strong testing and documentation skills, and the ability to communicate technical information clearly to both technical and non-technical audiences

• This assignment is focused on implementation execution and deployment support rather than long-term platform administration



Job Duties:

• Develop UAT plans, test scenarios, and detailed test scripts aligned with business requirements

• Coordinate and facilitate UAT sessions with business users and stakeholders

• Execute test scripts, log defects, track issues through resolution, and retest fixes

• Report UAT progress, pass/fail rates, and readiness for go-live

• Create end-user guides, quick reference sheets, and administrator documentation

• Develop training materials and job aids tailored to different user groups

• Deliver live or virtual training sessions and support knowledge transfer

• Gather feedback and update training content as the platform evolves

• Support day-to-day implementation activities, including task tracking, status updates, and milestone management

• Maintain project documentation, including requirements, test results, decision logs, and release notes

• Coordinate with developers, process owners, and business stakeholders to keep implementation activities on track

• Assist with change management activities, communications, and go-live readiness checklists

• Provide hypercare support during and after launch, triaging user questions and issues

• Perform basic ServiceNow configuration and administrative tasks as needed, including user and group setup, form and workflow validation, and catalog or ticket testing

• Validate configurations, integrations, and workflows in non-production and production environments

• Escalate technical issues to the development team with clear steps to reproduce the issue

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**