Date Posted: 10/30/2026
Hiring Organization: Rose International
Position Number: 510109
Industry: Government/Staffing
Job Title: Help Desk Support Specialist - Microsoft 365
Job Location: Madison, WI, USA, 53703
Work Model: Hybrid
Work Model Details: Requiring at least 50% onsite work.
Shift: 7:00 AM - 4:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 25.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: Documentation, Help Desk, iOS, PC Anywhere
Experience Desired:
Providing support in a help desk environment (3-5 yrs),
Supporting Windows 11, Microsoft 365, and Apple mobile devices (3-5 yrs),
Familiarity with endpoint security practices (3-5 yrs),
In-depth knowledge of computer systems and mobile devices (3-5 yrs),
Proven experience as a help desk technician (3-5 yrs),
Ability to diagnose and resolve basic technical issues (3-5 yrs),
Proficient with iOS and iPadOS devices (3-5 yrs)
**C2C is not available**
Job Description
Candidate must be a current Wisconsin resident. No relocation is allowed. This position follows a hybrid schedule requiring at least 50% onsite work, generally alternating one week onsite and one week remote. Additional onsite work may be required to meet business needs, including during otherwise scheduled remote weeks. Initial on boarding will be onsite for the first two to three weeks.
Required Experience and Skills:
• A minimum of 3-5 years of experience providing support in a help desk environment
• Hands-on experience supporting Windows 11, Microsoft 365, and Apple mobile devices
• Familiarity with endpoint security practices
• Excellent customer service, communication, and troubleshooting skills, with an emphasis on the customer experience
• In-depth knowledge of computer systems and mobile devices
• Proven experience as a help desk technician
• Ability to diagnose and resolve basic technical issues
• Proficient with iOS and iPadOS devices
• Detail oriented and maintain confidentiality
• Ability to work with minimal supervision
• Customer-oriented and patient
• Alternate weekly between on-site work in downtown Madison and remote work with the exception of being assigned to other locations as and where necessary for business requirements
Preferred Experience and Skills:
• Jira Service Management
• Microsoft Teams, Microsoft Intune, and Microsoft Endpoint Configuration Manager
• Scripting and automation techniques
• Experience reviewing, maintaining, and contributing to knowledge base articles
Responsibilities:
• Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system, this includes walk-ins
• Documentation of all customer interactions within our ticketing system
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Manage tickets assigned in a timely manner
• Determine the best solution based on the issue and details provided by the customer
• Develop/modifying Knowledge Base documentation
• PC and Mobile deployments, installation of software and assist customers with new devices
• Image computers and complete post-image configuration
• Record events and problems and through resolution logs
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
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