Date Posted: 10/06/2026
Hiring Organization: Rose International
Position Number: 508734
Industry: Government/Staffing
Job Title: IT Help Desk Support Specialist I - Level 1 / Service Desk
Job Location: Madison, WI, USA, 53703
Work Model: Hybrid
Work Model Details: Onsite one week and remote the next.
Shift: 4:00 PM - 12:30 AM 2ND Shift.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 20.00
Max Hourly Rate($): 21.00
Must Have Skills/Attributes: Call Center, Customer Service, Help Desk, Troubleshooting
Experience Desired:
Customer service (0 yrs),
Basic IT Troubleshooting (0 yrs),
Call center experience preferably in an IT setting (0 yrs)
**C2C is not available**
Job Description
Candidates must be Wisconsin resident or willing to relocate to Wisconsin at the candidate's expense PRIOR to start date. This is HYBRID role. Roughly 3–5-week training period likely onsite with a hybrid schedule after that. Hybrid schedule will be alternating between onsite one week and remote the next. Shift hours; Monday - Friday 4:00pm to 12:30am with 30 min unpaid lunch. 2ND SHIFT POSITION.
Required Skills and Experience:
• Customer Service (6 Months)
• Basic IT Troubleshooting (6 Months)
• Call Center experience (6 Months)
Preferred Skills and Experience:
• Previous IT call Center experience
Responsibilities:
• Provides support to end users on a variety of IT issues, including but not limited to providing password and network access assistance
• Identifying, researching, and resolving IT technical issues that are reported by client employees, citizens, customers, and monitoring systems
• Responds to telephone calls, email, and personnel requests for technical support
• Provides support to both client employees and citizens in the access and use of client applications
• Documents, tracks, and monitors problems experienced with those applications to ensure a timely resolution and ability to spot trends
• Utilizes commonly used IT support concepts, practices, and procedures with a Level 1 IT support capacity
• Applies knowledge of commonly used concepts, practices, and procedures within a Level 1 IT support field
• Relies on instructions and pre-established guidelines to perform the functions of the job
Additional Note: This is a 24x7x365 support center which is open all Holidays and to ensure adequate coverage an occasional shift in work hours may be necessary.
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- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
EMPLOYEE COMMENTS