Date Posted: 04/01/2026
Hiring Organization: Rose International
Position Number: 499199
Industry: Government/Staffing
Job Title: Help Desk
Job Location: Madison, WI, USA, 53704
Work Model: Hybrid
Work Model Details: 90% remote with some in-person
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In Weeks): 7
Min Hourly Rate($): 25.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: API, Desktop Support, Help Desk, Technical Support
Experience Desired: Provide on-site or virtual training when appropriate (1 yrs); Understanding of application programming interface (API) technologies (1 yrs)
**C2C is not available**
Job Description
This is a repost of 155330. Please do not resubmit previous candidates. Candidate must be a current Wisconsin resident. No relocation allowed. Up to 90% remote with some in-person events and required presentations or workshops.
Required Skills and Experience:
• Serve as a customer service data reporting contact for schools and districts in Wisconsin (1-2 Years)
• Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software (1-2 Years)
• Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews (1-2 Years)
• Openness to presenting training sessions, even better if experienced with doing so (1-2 Years)
• Knowledge of methods for gathering and understanding customer needs
• Ability to maintain positive and courteous interactions with customers
• Ability to make thoughtful, expeditious decisions in complex situations
• Ability to interpret business logic and communicate technical requirements
• Effective oral and written communication skills
• Ability to work effectively in a team environment
• Self-motivated with the ability to work independently
• Ability to complete data health checks for the districts using visualizations and download files
• Ability to use productivity tool applications including Microsoft Office, Microsoft Dynamics CRM (Customer Relationship Management) ticketing system and Google Apps
• Ability to travel by car to meetings outside of the Madison area
Preferred Skills:
• Provide on-site or virtual training when appropriate
• Understanding of application programming interface (API) technologies
• Knowledge of data warehousing and reporting
• Assist WISE data product owner in identifying state reporting process improvements through business process analysis
• Knowledge of student information system (SIS) software used withinWisconsin
• Knowledge of DPI applications including WISEdata Portal, WISEid, WISEdash and Ed-Fi Credential Application
Responsibilities:
• Serve as a customer service contact for schools and districts in Wisconsin
• Create, oversee and monitor requests, incidents and problem resolution using user support "ticketing" software
• Assist WISEdata product owner in identifying state reporting process improvements through business process analysis
• Monitor and support school/district reporting progress
o Contact school districts when assistance may be needed
• Provide on-site or virtual training when appropriate
• Work with school districts on their data submissions to WISEdata
• Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews
• Help to ensure that data issues and errors are being resolved
• Monitor the health of the data for districts using the WISEdata portal and WISEdash
• Review data quality reports leading up to the data snapshot
• Interact with internal and external customers
• Collaborate with Technical Writer to maintain customer support documentation and contribute to statewide documentation such as FAQs and service desk tools
• Create training videos and/or tutorials
• Attend virtual or in-person conferences and workshops to present on WISE topics
• Advise management on situations that may require additional client support or escalation
• Maintain up-to-date training materials and strive to improve customer understanding.
• Keep abreast of updates to applications and procedures
• Participate in appropriate professional learning courses
• Participate in meetings and training, including those associated to vendor user groups
• Maintain awareness of operating procedures and environment of the team
• Other duties as assigned
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
EMPLOYEE COMMENTS