Date Posted: 03/27/2026
Hiring Organization: Rose International
Position Number: 499004
Industry: Government/Staffing
Job Title: Help Desk
Job Location: Madison, WI, USA, 53703
Work Model: Hybrid
Work Model Details: 90% remote 10% onsite
Shift: 8:00 AM - 5:00 PM
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 25.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Desktop Support, Help Desk, JIRA, Technical Support
Experience Desired: Troubleshooting customer issues (2 yrs); provide excellent customer service (2 yrs)
**C2C is not available**
Job Description
This posting is for Wisconsin based candidates only (or those willing to relocate to Wisconsin within 30 days of the start date). Candidates that are not located in Wisconsin or not willing to relocate within that timeframe will not be considered and should not be submitted. All work must be done in Wisconsin. This is (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.
Required Skills & Years of Experience:
• Experience supporting online case management applications
• Experience with Jira Service Management software
• Troubleshooting customer issues to find a timely resolution
Preferred Experience & Skills:
• Success in this role will require the ability to provide excellent customer service so that callers feel heard, supported, and walk away glad they contacted the service desk regardless of the outcome
• This role will need to take the initiative to research available training and technical documentation and use the system to find answers and know when to pull in additional support in order to resolve issues in a timely manner
Responsibilities:
• Duties will include a primary support function associated with service desk functionality and will have key responsibilities associated with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments
• Direct support of customers over the phone will be a primary function of this role as well as hands on support for Client staff and partners being required of this consultant as they resolve daily user issues covering a wide range of application support tasks related to client
• This constant will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible and collaborating with internal and vendor technical support to resolve or document technical solutions
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS