Date Posted: 01/27/2026
Hiring Organization: Rose International
Position Number: 496171
Industry: Insurance
Job Title: Tech Support IT Help Desk Associate Agent
Job Location: Plano, TX, USA, 75024
Work Model: Hybrid
Work Model Details: Hybrid, office 2 days a week
Shift: Various shifts. Please see job description for details.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Help Desk, Technical Support, Windows administration
Experience Desired: Basic knowledge of Windows Operating Systems (3 yrs); Technical aptitude with PC literacy (5 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
***2 flexible days in the office, 3 days remote each week for certain shifts. Off-hours shifts are 100% work remotely. Days/hours are subject to change depending on business need.***
***3-week training program that is instructor lead***
***Training is mandatory and scheduled for 35 hours per week. 8:30 am - 4:00 pm ET, Monday-Friday, 100% attendance is required***
***Strong Stable Internet Connection is required. We also require plugging in via an Ethernet Cable and not a Wireless Connection***
Start date: 03/16/2026
Required Education/Experience:
• A high school diploma or an associate degree
Required Qualifications:
• Reliability & Flexibility are extremely important
• Strong customer service skills
• Effective listening skills
• Strong written and verbal communication skills
• Good problem-solving skills and decision-making ability
• Strong enthusiasm and desire to learn
• Self-motivation and organization
• Ability to learn and apply technical information in a fast-paced, demanding work environment
• Ability to follow policies and procedures; attention to detail
Required Technical Skills:
• Technical aptitude with PC literacy
• Basic knowledge of Windows Operating Systems
Responsibilities:
• Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
• Document customer requests in our incident tracking system
• Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations
• Interact with customers and peers to diagnose and resolve problems
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
• Support features, functionality, and usage of specific applications
• Provide Level 1 technical support of low to medium complexity
• Provide input and update to the technical knowledge base as necessary
• Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
• Report problems with procedures and makes suggestions for improvements
• Perform related duties as assigned or requested
Additional Details:
Shift timings:
10:00 AM - 6:00 PM Working Days: Monday - Friday, Days Off: Saturday, Sunday
11:00 AM - 7:00 PM Working Days: Monday - Friday, Days Off: Saturday, Sunday
12:00 PM - 8:00 PM Working Days: Monday - Friday, Days Off: Saturday, Sunday
4:00 PM - 12:00 AM Working Days: Monday - Friday, Days Off: Saturday, Sunday
4:00 PM - 12:00 AM Working Days: Sunday - Thursday, Days Off: Friday, Saturday
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
EMPLOYEE COMMENTS