Date Posted: 08/03/2026
Hiring Organization: Rose International
Position Number: 505094
Industry: Healthcare
Job Title: Technical Support Specialist Desktop Support
Job Location: Memphis, TN, USA, 38105
Work Model: Onsite
Shift: M-F, 8-5p
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 30.00
Max Hourly Rate($): 37.00
Must Have Skills/Attributes: Azure, Customer Service, Help Desk, MAC OS, MS Excel
Experience Desired: Microsoft Azure AD (Entra ID) environment (3 yrs); Supporting Office 365 applications and MS Intune for Endpoint Device Management (3 yrs); Competence in supporting MacOS and Apple devices. (3 yrs); Expertise in supporting mobile device platforms, including Apple iOS and mobile applications (3 yrs)
Required Minimum Education: Bachelor’s Degree
**C2C is not available**
Job Description
Education:
• Bachelor’s degree in computer science or a related field, industry certifications/training, or at least
Required Skills & Experience:
• This position requires a combination of technical expertise, problem-solving skills, and excellent customer service abilities to effectively support the CLIENT organization's IT infrastructure and end-users.
• 3 years of experience in service desk support.
• Proficiency in working within a Microsoft Azure AD (Entra ID) environment.
• Experience in supporting Office 365 applications and MS Intune for Endpoint Device Management.
• Expertise in supporting mobile device platforms, including Apple iOS and mobile applications.
• Competence in supporting MacOS and Apple devices.
• Thorough knowledge of current desktop computer operating systems, particularly Windows.
• Ability to set up and configure computers and printers in a network environment.
• Understanding of PC and laptop hardware components to ensure optimal utilization and functionality.
• Skills to support desktop printers (e.g., Lexmark, Xerox, HP) and a broad range of desktop peripherals (e.g., modems, storage devices, scanners).
• Proficiency in desktop applications, particularly MS Word, Excel, PowerPoint, Outlook, desktop utility software, and desktop management tools.
• Excellent written and verbal communication skills.
• Proficient in managing desktop computer systems, technical setups, business solution software, and desktop administrative applications.
• Ability to process complex verbal and written instructions.
• Exceptional customer service skills.
• Must possess a valid driver's license
The Technical Support Specialist provides first-level, second-tier technical support to end-users for hardware and software issues on desktop computers across the CLIENT organization. This role involves direct customer interaction and technical assistance for computer systems, software, and hardware.
Job Responsibilities:
• Deliver first-level, second-tier technical support for end-users, focusing on hardware and software for desktop computers.
• Provide technical assistance for incoming requests and issues related to computer systems, software, and hardware.
• Collaborate with IT teams to troubleshoot and resolve escalated incidents.
• Identify support needs, diagnose, and resolve hardware and software issues in collaboration with stakeholders.
• Manage all endpoint installations and configurations.
• Assist in maintaining and updating the inventory of computers and related peripherals.
• Supports special projects and company initiatives.
Mental
• Requires a relatively high degree of concentration and attention intermittently to perform third-level problem resolution and network administration tasks approximately 30% of the time; periods of mental effort and concertation followed by other aspects of the job with lesser concentration and attention requirements.
Physical
• Requires walking/standing approximately 50%, sitting approximately 50%, and lifting to 50 lbs. approximately 25% of the time. involves repetitive stooping, forward bending, and crouching approximately 25% of the time.
Manual/Dexterity
• Requires use of hands, arms, and feet for occasional lifting; use of hands and arms to operate computers, printers, telephones, and other general office equipment, and to record written information; requires the capability of operating an automobile.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!
Tonya, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
EMPLOYEE COMMENTS