NEW JOB OPENING
SERVICE DESK ANALYST (TIER 1 INFRASTRUCTURE SUPPORT)
IN Knoxville, TN, USA!

 

Date Posted: 10/06/2026
Hiring Organization: Rose International
Position Number: 508761
Industry: Utility
Job Title: Service Desk Analyst (Tier 1 Infrastructure Support)
Job Location: Knoxville, TN, USA, 37902
Work Model: Onsite
Shift: Monday-Friday (8:00AM-5:00PM) 8 hours per day
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 8
Min Hourly Rate($): 30.00
Max Hourly Rate($): 34.00
Must Have Skills/Attributes: Deployment, HP, HP Service Center, Incident Management, Server Architecture, Service Desk Support, SolarWinds
Experience Desired:
Networking, server and desktop operating systems, databases, server virtualization, SAN, messaging (4 yrs),
Knowledge of HPSM, HP-OMU, Solar Winds, or similar Event Monitoring tools (4 yrs),
Knowledge of TVA IT Infrastructure hardware and software (2 yrs),
Knowledge of ITCO Processes: Incident, Problem and Deployment Change Management (3 yrs)
Required Minimum Education: Bachelor’s Degree

**C2C is not available**

 

Job Description
Required Education:

• A bachelor’s degree in computer science, engineering, math, business, or related field of study; or equivalent education, training & experience



Required experience:

• Experience in one or more IT infrastructure technologies such as networking, client server architectures, server and desktop operating systems, databases, server virtualization, storage area networks, messaging, etc. (4 Years)

• Proven performance in terms of user satisfaction, adherence to quality standards and timely completion of all key aspects of assignments

• Working knowledge and understanding of HPSM, HP-OMU, Solar Winds, or similar Event Monitoring tools

• Proficient knowledge and understanding of TVA IT Infrastructure hardware and software

• Proficient knowledge and understanding of end-user tools and equipment

• Proficient knowledge and understanding of ITCO Processes: Incident, Problem and Deployment Change Management

• Must be able and willing to assume on-call rotational assignments which may include 24-hour on 7-day per week availability

• Travel as required to carry out project work or perform temporary duty at other than home-based site which supports both internal and external business on the schedule and shift requirements of those businesses

• Must be able to qualify for and maintain a TVA Sensitive clearance, or equivalent security clearance



Job Overview:

The IT End User Analyst provides call center, network, and production control support in the consolidated IT Customer Operations Center (ITCO).



Job Responsibilities:

• Provide Tier 1 phone, on-site and Service Desk Window (walk-up customers) support and coordination

• Troubleshoots and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults using established processes and procedures

• Recommends process improvements for problem prevention

• Documents workflow in Ticket Management System

• Maintains technical instructions for standard processes

• Evaluates messages from monitoring tools and takes action to resolve and prevent IT infrastructure issues. Escalates problems to Tier 2 or 3 as required

• Provides shift rotational coverage as needed (24x7)
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

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