Date Posted: 09/04/2026
Hiring Organization: Rose International
Position Number: 506994
Industry: Government
Job Title: Help Desk Specialist - Vital Records
Job Location: Oklahoma City, OK, USA, 73102
Work Model: Onsite
Shift:
Monday - Friday
8:00am - 5:00pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 22.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Help Desk, Problem solving analysis, Workflow management
Experience Desired: Experience in investigative troubleshooting and user support, particularly in a help desk (1+ yrs); Strong analytical skills with the ability to identify gaps and resolve issues (1+ yrs); Familiarity with Vital Records workflows, including registration, issuance, and amendment processes (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
Required Education:
- High School Diploma or equivalent
Preferred Education:
- Bachelor's degree in Public Health, Information Management, or related field
Required Experience:
Education and Experience requirements at this level consist of a bachelor's degree and one year of experience or an equivalent combination of education and experience, substituting one year of qualifying experience for each year of the required education.
Preferred Experience:
- Experience in investigative troubleshooting and user support, particularly in a help desk or technical assistance setting
- Familiarity with Vital Records workflows, including registration, issuance, and amendment processes for birth, death, and fetal death records
- Strong analytical skills with the ability to identify gaps, resolve issues, and contribute to process improvement
- Comfort working in a dynamic, service-oriented environment with multiple stakeholders and competing priorities
Application Requirements:
- If education, certification, or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
- All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.
Valued Knowledge, Skills and Abilities
- Strong understanding of vital records program workflows: registration, issuance, birth, death, fetal death, and order processing
- Proven problem-solving skills focused on workflow reliability, user experience, and compliance
- Excellent communication skills, with the ability to translate technical and procedural concepts for diverse internal and external stakeholders
- Adaptability to manage competing priorities in a complex, dynamic environment
- Commitment to responsive service delivery and proactive issue resolution across multiple operational areas
Job Summary:
This position serves as the primary point of contact for the Help Desk; this position provides frontline support to users navigating the ROVER and other Vital Records tools. Responsibilities include monitoring and responding to inquiries, troubleshooting access and usage issues, and, when necessary, escalating complex matters while maintaining a high level of responsiveness and professionalism.
The specialist works closely with internal teams to identify documentation gaps, initiate resolutions, and support continuous improvement across operational processes. The role also contributes to training coordination, ROVER compliance monitoring, and stakeholder communication, helping to ensure reliability, responsiveness, and integrity throughout the Vital Records Program.
Job Duties:
- Serve as the primary point of contact for the Vital Records Help Desk, providing timely and accurate support to internal staff and external stakeholders using the ROVER and other program tools.
- Monitor and respond to incoming requests across operational areas, including onboarding, offboarding, training, data quality, and platform support.
- Assess each request and either assign it to the appropriate resource or take ownership of resolving it directly, ensuring consistent follow-through and resolution.
- Troubleshoot access, usage, and workflow issues, escalating complex matters when necessary.
- Coordinate and respond to internal training requests, assisting with scheduling, materials, and follow-up support.
- Collaborate with internal teams to identify documentation gaps and support efforts to resolve them through process improvement or staff guidance.
- Participate in the development and delivery of resources, including webinars, virtual sessions, and written guides.
- Conduct user testing of platform updates and enhancements; document findings and contribute to user-facing materials such as manuals and process guides.
- Maintain awareness of current workflows and platform functionality to ensure accurate support and guidance.
- Ensure compliance with applicable regulations and standards related to data accuracy, integrity, and reporting.
- Support cross-functional projects and initiatives, contributing to continuous improvement efforts across the Vital Records Program.
- Provide administrative and programmatic support to leadership and other team members as needed.
- Perform other duties as assigned, including special projects related to service delivery, documentation, and operational efficiency.
- Being present in the office is an essential function of this job.
- Other duties as assigned.
Other Duties
- Demonstrate understanding of and commitment to the organization’s mission, values, policies, confidentiality standards, and ethical guidelines.
- Work collaboratively in a team environment, supporting and assisting colleagues to achieve shared goals. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
EMPLOYEE COMMENTS