Date Posted: 03/03/2026
Hiring Organization: Rose International
Position Number: 497831
Industry: Government
Job Title: Help Desk
Job Location: Menands, NY, USA, 12204
Work Model: Onsite
Shift: M-F, 7-3; 7:30-3:30; 8-4; 8:30-4:30; 9-5
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 25.00
Max Hourly Rate($): 29.00
Must Have Skills/Attributes: Custody Services, Filing, Mail, Troubleshooting, Verbal Communication, Written Communication
Experience Desired: Provide advice and technical assistance in troubleshooting account-related issues (1 yrs); Password resets, help users navigate the site (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Job Description
Required Education:
• High School Diploma
Required Qualifications/Skills/Experience:
• Provide advice and technical assistance in troubleshooting account-related issues
• Password resets, help users navigate the site
• Troubleshooting
• Reply to requests and questions from internal and external customers
• responding to emails for different Outlook shared mailboxes
• for processing paper documents
• mailing
• Establish new files
• Operate office machinery
• Customer Service
Job Duties:
• Provide advice and technical assistance in troubleshooting account related issues, access questions, vetting users, account provisioning and deprovisioning, account creations, password resets, help users navigate the site, Multi Factor Authentication set up/reset, RSA PIN reset, RSA token distribution/installation, approving RSA tokens, modifying browser configurations for specific applications, re-enabling user’s accounts, and directing calls to specific contacts for application questions.
• Responsible for troubleshooting internal and external MFA, RSA issues.
• Review pre-acceptance tools for medical professionals without a NYS Driver license. The requests in these tools need to be accepted to email the document to the medical professional.
• Interacting with customers in a respectful, helpful manner and actively listen to issues and guide them through appropriate solutions.
• Reply to requests and questions from internal and external customers that include both written and telephone inquiries.
• Assist users navigating and assigning roles on the HCS.
• Perform HCS testing to gauge if applications are working based on user concerns.
• Research and responding to emails for different Outlook shared mailboxes.
• Responsible for processing paper documents for HCS accounts. Which includes scanning the documents in a tracking system, processing the documents (accepting or rejecting), mailing accepted HCS PIN letter and
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
EMPLOYEE COMMENTS