Date Posted: 01/22/2026
Hiring Organization: Rose International
Position Number: 495974
Industry: Government
Job Title: Help Desk
Job Location: Albany, NY, USA, 12260
Work Model: Onsite
Shift: M-F 8 am to 5 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 25.00
Max Hourly Rate($): 28.00
Must Have Skills/Attributes: Document Review, Help Desk, Microsoft Office, Microsoft Outlook, Microsoft Word, Ticketing Systems
Experience Desired: Accurately document all issues and requests during the initial call (1 yrs); Support users in the use of the system (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
Job Description
Required Education:
• High School Diploma
Preferred Education:
• Computer science-related degree
Required Qualifications/Skills/Experience:
• Strong MS Windows, MS Outlook, and MS Office knowledge, particularly in MS Excel and MS Word
• Knowledge of basic accounting principles
• Excellent communication skills
• Works well with others
• Reliable and trustworthy
• Ability to multitask and set priorities
• Ability to write non-technical correspondence and communicate in writing.
Preferred Experience
• Ability to run SQL scripts or queries
• ServiceNow or other ticket or case management software
• MS SharePoint knowledge is desirable
Job Duties
• 1st Level Support for Help Desk and Security Incidents
• Answer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk
• Accurately document all issues and requests during the initial call
• Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
• Establish and maintain a working knowledge of the Statewide Financial System’s navigation,
• procedures, and processing requirements
• Support users in the use of the system, including, but not limited to, navigation, access, and reports.
• If required, route issues and requests to the appropriate second line of support
• Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
• Learn to use Help Desk core tools and software to assist users when needed and obtain a base
• knowledge in the core products supported by the Help Desk
• Participate in appropriate training, workgroups, and agency meetings
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
EMPLOYEE COMMENTS