Date Posted: 08/19/2026
Hiring Organization: Rose International
Position Number: 505985
Industry: Government/Staffing
Job Title: IT Helpdesk
Job Location: Carson City, NV, USA, 89712
Work Model: Onsite
Shift: 8am to 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 22.50
Max Hourly Rate($): 22.50
Must Have Skills/Attributes: Customer Service, Desktop Support, LAN, Windows 10
Experience Desired: Solid knowledge of Service Desk and Customer Support center operations (2 yrs); Experience troubleshooting various hardware and software products. (2 yrs); Be able to work on multiple projects, activities, and tasks, simultaneously. (2 yrs); Have a proactive nature with the ability to solve problems. (2 yrs)
Required Certifications/Licenses: CompTIA A+, CompTIA Network+, CompTIA Security, MCSA: Windows 10
Preferred Certifications/Licenses: MCSE: Desktop Infrastructure, ITIL
**C2C is not available**
Job Description
Certifications:
The ideal candidate should have one or more of the following certifications:
• CompTIA A+, CompTIA Network+, CompTIA Security +
• MCSA: Windows 10
• MCSE: Desktop Infrastructure
• ITIL
• Udemy IT Help Desk Professional
• Other vendor or vendor-neutral networking certifications may be considered on a case-by-case basis.
Required Skills:
• Solid knowledge of Service Desk and Customer Support center operations.
• Minimum of two (2) years’ hands-on experience troubleshooting various hardware and software products, including, but not limited to: desktops, laptop/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices.
• Have a proactive nature with the ability to solve problems.
• Be able to work on multiple projects, activities, and tasks, simultaneously.
• Have excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers, as needed, to effectively train/advise them on information technology issues.
Responsibilities
• Responsible for providing tier-one network and systems support by answering, responding, and solving customer’s technical requests in a non-scripted environment.
• Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory.
• Maintaining Service Desk request tracking software and utilities, monitoring Service Desk user support and recording and tracking all Service Desk activities.
• Assisting with asset management of computers, peripheral devices and printers
• Writing customer communications, processes, and other customer-facing documentation.
• Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution.
• Work within an agile project management environment.
• Desktop Support Manager.
DELIVERABLES
• The consultant will provide and assist with the following activities based on the agreed-upon project plan/schedule;
• Complete work and project tasks assigned by the Service Desk Supervisor or Desktop Support Manager.
• The consultant must be able to work in an Agile Project Management environment.
• Agile experience is not required but is desirable. Routine reporting will include but is not limited to the methods defined below as part of the Agile process and documented using Azure DevOps or other methods mutually agreed upon:
• Agile is a philosophy for incremental product development based on a shared set of principles.
• These principles promote teamwork, collaboration, and adaptability throughout the lifecycle of product development.
• The contractor will support these principles by participating in a team environment, maintaining a supportive attitude, working well with staff and contractors, being able to adapt to changes.
• The consultant is expected to participate in an Agile development process, specifically Scrum for most of the work. This includes participation in all Scrum activities, including but not limited to:
• Daily Standup meetings, Sprint Planning Meetings, Sprint Review meetings, and Sprint Retrospective meetings.
• Excellent verbal and written communication is expected and required to maintain the workflow.
• The Scrum process requires individuals to be responsible for completing work timely, verbally reporting daily activities and impediments to the team.
• The ability to recommend solutions to impediments is expected and completed work must be updated in Azure DevOps. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
EMPLOYEE COMMENTS