Date Posted: 02/12/2026
Hiring Organization: Rose International
Position Number: 497011
Industry: Government/Staffing
Job Title: Help Desk Analyst
Job Location: Trenton, NJ, USA, 08625
Work Model: Onsite
Shift: General
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 25.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Active Directory, Communications, Helpdesk, Microsoft Office, Microsoft Windows, Workflow Analysis
Experience Desired: Experience with State Government (1 yrs)
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
***Only qualified Help Desk Analyst candidates located at the Trenton, NJ area to be considered due to the position requiring an onsite presence***
Preferred Education:
• Graduation from an accredited college or university with a Associates Degree in a field related to computer science, information technology
Required Skills:
• Professional Experience working in IT Tech (3 Years)
• Experience working at a call center creating and troubleshooting tickets (2 Years)
• Experience developing technical documentation for customers (1 Years)
• Experience with Level 2 technical SW support (2 Years)
• Experience performing desktop application support either remote or in-person (2 Years)
Desired Skills:
• Experience with State Government
SUMMARY:
The Help Desk resource will have experience resolving elevated software technical and procedural problems to support internal and external users. Candidate must have EXCELLENT COMMUNICATION.The ideal Helpdesk The selected candidate will be responsible for assisting the customers with Court application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Responsibilities:
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
• Assist with other tasks as assigned by management.
• Notify management of all major incidents, problems immediately and with confidentiality.
• Conduct quantitative and qualitative research related to processes, programs and projects.
• Update Solutions Knowledgebase and Documentation
• Work with management on new projects, as assigned.
• Provide support to other units and/or divisions when called upon
Additional Notes:
• Position will be 35-hours per week
• All training will be conducted on premises at Trenton, NJ
• Training on the Client procedures and system will be provided
*** Selected applicants will be required to work After Training: 3 Days Onsite, 2 days remote: Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch***
Start Date: 03/01/2026
Location: Trenton NJ 08625 (Hybrid) There will be an extension
Interview type: iLinc Web Cam Interview Only - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
I have been very pleased with my experience with Rose International. Everyone that I encountered was very helpful and courteous.
Stephanie, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
EMPLOYEE COMMENTS