Date Posted: 02/12/2026
Hiring Organization: Rose International
Position Number: 497010
Industry: Government/Staffing
Job Title: Help Desk Coordinator
Job Location: Trenton, NJ, USA, 08625
Work Model: Hybrid
Work Model Details: 4 Days onsite, 1 Day remote
Shift: Monday through Friday, 8:00 am to 4:00 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 22.00
Max Hourly Rate($): 22.00
Must Have Skills/Attributes: Data Entry, Help Desk, MS Excel, MS Office
Nice To Have Skills/Attributes: MS Visio
Experience Desired: Knowledge of Microsoft Windows Server, Active Directory, and Office 365 (1 yrs)
Preferred Education: Associate’s Degree
**C2C is not available**
Job Description
*** Only qualified Helpdesk Coordinator candidates currently located in the Trenton, NJ area will be considered due to the position requiring an onsite Presence***
Preferred Education:
• 2-year college degree or equivalent technical study
Required Skills:
• Data entry (3 Years)
• Experience using email (Outlook) (2 Years)
• Experience working in a position requiring a calm demeanor when dealing with upset users (2 Years)
Preferred Skills:
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365
• Experience with MS Excel (1 Year)
• Experience with MS Word (1 Year)
• Experience with MS Visio (1 Year)
The Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical details in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures, and standards and ensure conformance with information systems goals and procedures.
Job Duties:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications
• Maintain a working knowledge of Help Desk and IT Operations procedures
• Log all incoming problems, requests, and actions taken to resolve them
• Provide first response help desk support to all customers and users
• Assist in the areas of site support and project-specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests
• Provide support for client business applications
• Provide follow-up status to end-users in accordance with specified support policies and procedures
• Ensure closed problems are adequately documented
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
EMPLOYEE COMMENTS