Date Posted: 12/11/2025
Hiring Organization: Rose International
Position Number: 494520
Industry: Government/Staffing
Job Title: Helpdesk Analyst
Job Location: Indianapolis, IN, USA, 46204
Work Model: Hybrid
Work Model Details: Onsite 3 days per week and 2 days remote
Shift: General
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 23.35
Max Hourly Rate($): 23.35
Must Have Skills/Attributes: Analytical Skills, Healthcare, Helpdesk, ServiceNow
Experience Desired: Understanding of HIPAA and data privacy regulations (1 yrs); Knowledge of HL7 messaging and public health data standards (1 yrs)
Required Minimum Education: Associate’s Degree
Preferred Education: Bachelor’s Degree
**C2C is not available**
Job Description
***Only qualified Helpdesk Analyst candidates located near the Indianapolis, IN area to be considered due to the position requiring an onsite presence***
Required education:
• Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field.
Required Skills:
• Experience in a helpdesk, data quality, or healthcare IT support role (4.5 Years)
• Experience with deduplication tools, data matching, or record linkage techniques (4.5 Years)
• Familiarity with immunization information systems
• Strong analytical and problem-solving skills
• Excellent communication and customer service abilities
Desired Skills:
• Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
• Knowledge of HL7 messaging and public health data standards
• Experience working with state or local public health departments
• Understanding of HIPAA and data privacy regulations
About the Role: The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.
Responsibilities:
• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and bad merges in the immunization registry.
• Use data tools and matching algorithms to identify and correct data integrity issues.
• Escalate complex data issues to technical teams or data stewards as needed.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Collaborate with IT and data quality teams to improve deduplication processes and system performance.
• Collaborate with internal and external teams and assist on improving Data Quality metrics.
• Assist in testing system updates and enhancements.
• Generate reports on data quality trends and help develop training materials.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.
Kevin, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
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