Date Posted: 07/31/2026
Hiring Organization: Rose International
Position Number: 504968
Industry: Pharmaceutical/Healthcare
Job Title: Field IT Support Technician
Job Location: Denver, CO, USA, 80212
Work Model: Onsite
Shift: Monday to Friday 8:00 AM to 5:00 PM
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 24.00
Max Hourly Rate($): 24.50
Must Have Skills/Attributes: MS Excel, Technical Support, Troubleshooting
Experience Desired: Experience in an IT support role (2-5 yrs); Experience with printer support and repair (2+ yrs); Proficient in Microsoft Office applications, including Outlook and Excel (2+ yrs)
Required Minimum Education: High School Diploma or equivalent
Preferred Education: Bachelor’s Degree
Preferred Certifications/Licenses: Certified Information Technology Professional (CITP)
**C2C is not available**
Job Description
Required Education
• High School Diploma
Preferred Education
• Bachelor's Degree
Preferred License/Certification
• Certified Information Technology Professional (CITP)
Required Qualifications/Skills/Experience
• 2–5 years of experience in an IT support role
• Experience with printer support and repair
• Working knowledge of troubleshooting, problem-solving, and decision-making techniques
• Proficient in Microsoft Office applications, including Outlook and Excel
• Strong customer service and communication skills
• Ability to support after-hours, weekend, and holiday store issues as needed
Preferred Qualifications/Skills/Experience
• Experience supporting retail IT equipment
• Experience supporting point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems
Field IT Support Technician Overview
• Provide technical support for retail technology systems, including point-of-sale (POS), pharmacy, photo kiosk, and inventory management systems
• Perform preventive maintenance, software updates, hardware upgrades, and equipment replacements to ensure reliable system performance
• Install and configure new technology equipment, including POS terminals and related peripherals
• Troubleshoot and resolve complex hardware and software issues while minimizing operational downtime
• Collaborate with cross-functional IT teams, including help desk personnel, network engineers, and software developers
• Maintain accurate records of service calls, installations, maintenance activities, and inventory
• Deliver exceptional customer service while supporting store operations and ensuring technology equipment remains operational
• Assist with IT inventory management, equipment replacement, and return merchandise authorization (RMA) processes
Job Duties
• Deliver technical support to field employees for POS systems, pharmacy systems, photo kiosks, and inventory management systems
• Perform software updates, hardware upgrades, equipment replacements, and routine maintenance
• Install, configure, and integrate new technology equipment, including POS terminals and related devices
• Diagnose and resolve complex technical issues involving hardware, software, and store technology systems
• Maintain accurate documentation of service calls, equipment installations, and maintenance activities
• Collaborate with help desk personnel, network engineers, software developers, and other IT team members
• Provide exceptional customer service while installing, diagnosing, and resolving retail equipment failures
• Ensure IT parts, supplies, and equipment are properly inventoried, installed, and processed through RMA procedures when necessary - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.
Diane, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
EMPLOYEE COMMENTS