Date Posted: 08/20/2026
Hiring Organization: Rose International
Position Number: 506045
Industry: Software/Financial Services/IT Company
Job Title: Desktop Support Technician, IT Support Specialist
Job Location: Tucson, AZ, USA, 85704
Work Model: Hybrid
Work Model Details: 3 days onsite per week
Shift: Standard Business Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 5
Min Hourly Rate($): 20.00
Max Hourly Rate($): 26.00
Must Have Skills/Attributes: Active Directory, Google Docs/Sheet/Slide, Help Desk, MAC OS, Networking, ServiceNow, Troubleshooting, VPN, Windows 10, Zoom
Experience Desired: Help Prior Service Desk or Desktop Support experience required (2+ yrs); Desktop-based hardware support experience (1+ yrs); Incident Management experience (1+ yrs); ServiceNow Basic user & security group Active Directory administration (1+ yrs)
**C2C is not available**
Job Description
Required Skills:
• Help Prior Service Desk or Desktop Support experience required
• Desktop-based hardware support experience
• Preferred Incident Management experience - ServiceNow Basic user & security group
• Active Directory administration knowledge
• Strong knowledge of Microsoft-based operating systems with emphasis on Windows 10 and 11
• Experience with using and troubleshooting Office 365 and Gmail (permissions, calendaring, delegation)
• Experience with using and troubleshooting Collaboration & Productivity tools such as: Zoom, G-Suite, & Slack
• Familiarity supporting MFA and VPN issues
• Familiarity with troubleshooting Wi-Fi Networking on Macs and PCs
Duties:
• Provides support to end users for computer, application, system, device, access and hardware issues.
• Identifies, researches and resolves technical problems of moderate complexity
• Responds to telephone, email and on line requests for technical support
• Documents, tracks, and monitors the problem using applicable systems and tools
• May coordinate with other teams or departments to resolve user problems
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
EMPLOYEE COMMENTS