NEW JOB OPENING
TECHNICAL HELP DESK
IN Tucson, AZ, USA!

 

Date Posted: 05/01/2026
Hiring Organization: Rose International
Position Number: 500653
Industry: Manufacturing
Job Title: Technical Help Desk
Job Location: Tucson, AZ, USA, 85725
Work Model: Onsite
Shift: Wed-Sun 7am - 3:30pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 26
Min Hourly Rate($): 28.52
Max Hourly Rate($): 31.39
Must Have Skills/Attributes: Root Cause Analysis, SQL, Technical Support, Troubleshooting
Experience Desired: Technical experience with advanced troubleshooting and root cause analysis capabilities (5+ yrs); Strong understanding of network protocols, configurations, and troubleshooting techniques (5+ yrs); Managing Windows environments including user accounts, permissions, and system updates (5+ yrs); Quickly identify, diagnose, and resolve technical issues across hardware and software platforms (5+ yrs)
Required Minimum Education: Associate’s Degree

**C2C is not available**

 

Job Description
Shift: Wed-Sun 7am- 3:30pm



Education:

• Associate's Degree in Technology



Qualifications:

• 5 years technical experience with advanced troubleshooting and root cause analysis capabilities to resolve complex technical problems and prevent recurrence

• Strong understanding of network protocols, configurations, and troubleshooting techniques

• Proficiency in managing Windows environments including user accounts, permissions, and system updates.

• Ability to quickly identify, diagnose, and resolve technical issues across hardware and software platforms.

• Log crawling and ability comb though large datasets.

• A fundamental understanding of SQL

• A basic understanding of scripting or programing with the ability to identify and follow syntax

• Excellent customer service orientation, with a focus on clear communication, empathy, and responsiveness to user needs.

• Ability to work collaboratively in a team environment and maintain professionalism under pressure.

• Strong organizational and time management skills to handle multiple tasks effectively.



Job Duties:

• By adding weekend hotline coverage and acting as a dedicated DSS resource, the position ensures that technical issues are triaged and resolved promptly.

• The role supports continuity of service and reduces backlog, contributing directly to the efficiency and reliability of the help desk team.

• The primary responsibility of this role is to serve as a dedicated DSS resource, handling incoming cases with urgency and precision.

• Tasks include weekend hotline coverage from 7:00 AM to 3:30 PM, DSS password resets, ECM allocations, and blackbox conversions.

• The role demands a proactive approach to case management and a strong understanding of DSS systems to ensure timely resolutions.



Disqualifiers:

- Lack of experience in networking or Windows administration, which are core technical requirements for the role.

- Limited troubleshooting ability, especially in high-pressure or time-sensitive environments.

- No exposure to DSS systems or similar enterprise support platforms, which may hinder effectiveness in triaging and resolving DSS cases.

- Poor customer service skills, such as inability to communicate clearly or empathize with users.

- Unwillingness or inability to work weekend shifts, as the role includes hotline coverage from Wednesday to Sunday.

- Inability to work independently or manage time effectively, given the role’s solo coverage periods and task ownership.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.

Sioe, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Rose International was not only attentive and responsive, but they were very professional and helpful whenever I called or needed any assistance.

Diane, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

EMPLOYEE COMMENTS

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