Date Posted: 10/19/2026
Hiring Organization: Rose International
Position Number: 509423
Industry: Pharmaceutical/Healthcare
Job Title: Care Management Associate
Job Location: Louisville, KY, USA, 40241
Work Model: Hybrid
Work Model Details: Required Louisville office travel
Shift: Mon-Friday 8:00-5:00pm with the flexibility to work until 6:00pm EST.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 7
Min Hourly Rate($): 23.64
Max Hourly Rate($): 23.64
Must Have Skills/Attributes: Customer Service, Healthcare, Medical Terminology, MS Office
Experience Desired:
Healthcare / Care Coordination Experience (3+ yrs),
Medical Assistant / Office Assistant Experience (2+ yrs),
Foster Care, Juvenile Justice & Behavioral Health Knowledge (1+ yrs),
Microsoft Office (Word, Excel) & Healthcare Systems (1+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
• High school diploma or Equivalent
Required Qualifications/Skills/Experience:
• Minimum of 3 years of relevant experience
• 2–4 years of experience as a medical assistant or office assistant, as specified in the background/experience requirements
• Experience or detailed knowledge of the foster care and juvenile justice systems
• Knowledge of Adoption Assistance, behavioral health services, trauma-informed care, Adverse Childhood Experiences (ACEs), crisis intervention services, and evidence-based practices applicable to Kentucky SKY populations
• Computer literacy and proficiency in navigating internal and external computer systems
• Proficiency in Microsoft Office applications, including Word and Excel
• Effective verbal, written, and telephonic communication skills
• Strong organizational skills and customer service abilities
• Ability to coordinate service delivery, identify issues proactively, and support positive member outcomes
• Ability to work effectively with multidisciplinary teams and internal and external stakeholders
• Familiarity with basic medical terminology and healthcare concepts used in care management
• Ability to maintain accurate, complete, and confidential documentation
• Ability to work independently and manage multiple tasks in a remote environment
Preferred Qualifications/Skills/Experience:
• Experience coordinating medical services and supporting the implementation of individualized care plans
• Experience with healthcare utilization management and identifying appropriate levels of care
• Familiarity with Medicare, Medicaid, care management, disease management, or specialty care programs
• Experience identifying barriers to care and connecting members with appropriate healthcare services and community resources
• Experience researching claims payment issues and supporting quality improvement initiatives
Care Management Associate Overview:
• The Care Management Associate supports the coordination of medical services by conducting initial reviews and triaging care team tasks, screening cases, and helping implement care plans to promote effective healthcare utilization and quality outcomes
• This position supports the care management needs of Kentucky SKY populations, including individuals involved with foster care and juvenile justice systems who may have behavioral health needs, trauma-related challenges, and other complex circumstance
• Responsibilities include reviewing admission information, identifying appropriate intervention pathways, coordinating referrals, monitoring discharge information, and escalating cases that require clinical review
• The associate works under the direction of nurses or medical directors to help coordinate healthcare services, identify participating providers and available benefits, and connect members with appropriate internal programs and external resources
• The role also involves using healthcare systems to research and update member information, maintaining accurate and confidential documentation, assisting with case administration, and communicating with providers and care team members
• The successful candidate will demonstrate strong customer service, computer literacy, organization, and communication skills, along with familiarity with medical terminology and the ability to work effectively with multidisciplinary teams
Job Duties:
• Perform initial review and triage of care team tasks
• Identify the primary reason for admission, facility, and member product to apply appropriate intervention assessment tools
• Screen patients using targeted intervention business rules and processes to identify needed medical services
• Make appropriate referrals to medical services staff and coordinate services in accordance with the member’s benefit plan
• Monitor non-targeted cases to ensure appropriate discharge dates and dispositions are entered
• Identify outlier cases, such as extended lengths of stay, and refer them to clinical staff
• Identify triggers for referral to case management, disease management, mixed services, and other specialty programs
• Use internal systems to build, research, and enter member information as needed
• Support the development and implementation of care plans
• Coordinate healthcare service delivery under the direction of a nurse or medical director to support appropriate care settings and cost-effective outcomes
• Identify opportunities for members to use participating providers and services
• Promote effective communication with healthcare providers and care team members
• Conduct non-medical research to support the establishment, maintenance, and closure of open cases
• Answer telephone calls, take messages, research information, and help resolve problems for team members
• Comply with applicable policies, procedures, and regulatory standards
• Maintain accurate and complete documentation in accordance with risk management, regulatory, and accreditation requirements
• Protect confidential member information and follow applicable confidentiality policies
• Assist with researching and resolving claims payment issues as needed
• Support hospital care, case management, and quality management processes in accordance with applicable laws, regulations, accreditation requirements, and company procedures
• Help identify continuous quality and compliance improvement opportunities
• Identify discrepancies and initiate appropriate corrective actions when necessary
• Educate and empower members to promote compliance, satisfaction, and patient advocacy
• Support effective decision-making by colleagues and other stakeholders
Travel:
• Approximately 5%–10% travel may be required to the Louisville office for meetings, training, and administrative duties
• Candidates must reside in Jefferson County, Kentucky
• Reliable transportation may be needed for required office visits
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
EMPLOYEE COMMENTS