Position TitlePosition NumberLocation

Position Title:

HR Services Specialist

Position Number:



O Fallon, MO 63368
Position TypeSkills/Attributes

Position Type



Calendar Management, Communications, Customer Service, Human Relations, Human Resources, Microsoft Office, MS Excel, Scheduling
Estimated Duration (In Weeks)

Estimated Duration (In Weeks)




  • **Only U.S. Citizens and those authorized to work in the U.S. may be considered as W2 candidates.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Position: HR Specialist
Contract Position through 12/31/2022 with potential for extension
Location: O'Fallon, MO 63368 (must be local)

•Are you passionate about customer service?
•Do you want to be part of a dynamic and agile team environment?
•Are you a collaborative leader who is comfortable navigating complex organizations?

Job Description Summary
The Global Business Service Center (GBSC) is a shared services center within the company whose mission is to add value to our partners and serve our customers by delivering operational excellence, enhanced customer experiences, and focused business results. The Service Delivery Analyst (HR Specialist) will partner with Managers to elevate the customer experience in support of GBSC Leadership's mission.

•A support role within the GBSC service Delivery team focused on key areas of customer request management, operational governance and customer experience improvement projects.
•Ongoing customer inquiry review and response as part of customer interaction model.
•Helps build story and data driven presentations using operational performance metrics and qualitative assessments of customer interactions.
•Supports the collection of data to presents financial results to internal customers on recurring basis, highlighting significant areas of activity and focus that require attention.
•Delivers performance feedback from internal customers to back-office operational teams and helps to consider remediation plans to address root-cause.
•Serves as a point of escalation for compliance and service level issues and acts as a support function for others serving as a point of escalation
•Works closely with teams across all GBSC locations and business teams.

All About You
•Shared Service Center and HR experience preferred
•Passionate about customer experiences demonstrated through a service background
•Skilled at developing trusted relationships with business partners
•Experience managing or participating in projects and comfortable working autonomously
•Excellent verbal and written communicator
•Ability to influence outcomes and drive behavior among diverse stakeholders to achieve timely results
•Comfort around all levels of the organization


Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)




  • For information and details on employment benefits offered, visit here. If you have any questions/concerns, please contact our HR Department via our secured website.

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development