Date Posted: 09/21/2026
Hiring Organization: Rose International
Position Number: 507829
Industry: Software
Job Title: HR Operations Specialist for I-9 Compliance, ServiceNow HRSD & Global Mobility
Job Location: West Palm Beach, FL, USA, 33401
Work Model: Hybrid
Work Model Details: 3 days in office Monday to Wednesday
Shift: General Working Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 25.00
Max Hourly Rate($): 33.00
Must Have Skills/Attributes: Mac Draft, MS Word, Workday
Experience Desired: Workday and ServiceNow systems experience Nice to have (8 yrs); I-9 and Onboarding subject matter expertise (8 yrs); HR Operations experience, preferably within a global organization (8 yrs); Experience handling Tier 2/Tier 3 HR cases or equivalent complex HR operations escalations (8 yrs); Strong working knowledge of ServiceNow HRSD (8 yrs); Strong proficiency in Microsoft Excel, PowerPoint, and data analytics/reporting (8 yrs); Ability to create and interpret dashboards, reports, and operational metrics (8 yrs)
**C2C is not available**
Job Description
** This is a Hybrid role in West Palm Beach, FL with a requirement of being onsite 3 days a week**
Required Qualifications:
• 6–8 years of relevant HR Operations experience, preferably within a global organization.
• Strong hands-on experience with HR onboarding processes, particularly US onboarding, and demonstrated expertise in US I-9 processes, complexities, exceptions, corrections, reverification, and compliance.
• Experience handling Tier 2/Tier 3 HR cases or equivalent complex HR operations escalations. Strong working knowledge of ServiceNow HRSD.
• Good understanding of Global Mobility processes.
• Experience partnering with Legal, Compliance, HR COEs, HR Technology, and other cross-functional teams. Experience working with external HR vendors/service providers.
• Strong proficiency in Microsoft Excel, PowerPoint, and data analytics/reporting.
• Ability to create and interpret dashboards, reports, and operational metrics.
• Strong project management skills with the ability to independently manage small-to-medium process improvement initiatives.
• Avature ATS experience is highly desirable.
Preferred Qualifications:
• Experience supporting global HR operations, familiarity with immigration or employment eligibility workflows, experience participating in HR technology releases or user acceptance testing, and comfort translating policy or compliance requirements into practical operating procedures.
Key Competencies:
• US HR Compliance & I-9 Expertise
• HR Operations & Onboarding
• Complex Case Management
• ServiceNow HRSD
• HR Systems & Technology
• Global Mobility
• Process Improvement
• Data Analytics & Reporting
• Project Management
• Vendor Management
• Stakeholder Management
• Cross-functional Collaboration
• Problem Solving & Critical Thinking
• Employee-Centric Approach
• Strong Written & Verbal Communication
• Empathy and sound judgment
What Success Looks Like:
The successful candidate will be a trusted HR Operations and US Compliance subject matter expert who can independently resolve complex onboarding and I-9 issues, identify and escalate compliance risks, navigate multiple HR systems, and collaborate effectively across HR, Legal, Technology, and external partners.
They will be comfortable operating in a fast-paced environment, managing competing priorities, taking ownership of projects, and proactively identifying opportunities to improve compliance, operational efficiency, data quality, and the overall employee experience.
Job Overview:
We are seeking an experienced HR Operations Specialist with 3–5 years of HR operations experience and demonstrated expertise across onboarding, US I-9 compliance, global mobility, HR systems, project management, and employee lifecycle processes.
In this role, the specialist will serve as a subject matter expert and escalation point for complex HR Operations matters, with primary responsibility for US, Canada, LATAM onboarding and compliance processes. The ideal candidate will bring deep knowledge of US I-9 requirements and related complexities, strong HR systems expertise, and the judgment to independently manage Tier 2 and Tier 3 cases involving sensitive employee, manager, and compliance issues.
Success in this position requires the ability to work confidently across multiple HR systems while partnering with Legal, HR Centers of Excellence (COEs), external vendors, HR Business Partners, employees, managers, and other stakeholders to resolve issues, strengthen processes, and deliver compliance-focused initiatives with accuracy and consistency.
Key Responsibilities
HR Operations & Case Management
• Manage and resolve Tier 2 and Tier 3 complex HR Operations cases, primarily related to US Onboarding and employee lifecycle processes.
• Act as a subject matter expert for complex onboarding scenarios, ensuring timely, accurate, and compliant resolution.
• Analyze case trends, identify root causes, and recommend process or system improvements that reduce recurring issues and improve the onboarding experience.
• Ensure appropriate escalation and coordination with Legal, Compliance, HR COEs, and external vendors when required.
US I-9 & Compliance
• Serve as a key subject matter expert and owner for US I-9 processes and compliance.
• Demonstrate strong knowledge of I-9 requirements, documentation standards, exceptions, corrections, reverification, and other US employment eligibility complexities.
• Lead and manage US I-9 compliance activities, ensuring processes are executed accurately and in accordance with applicable requirements.
• Partner closely with Legal, Compliance, HR teams, and external vendors on I-9-related matters and compliance requirements.
• Identify potential compliance risks and proactively recommend corrective actions and process improvements.
• Support audits, compliance reviews, documentation requirements, and remediation activities as needed.
• Stay current on changes impacting US onboarding and employment eligibility processes and translate requirements into operational processes.
HR Systems & Technology
• Demonstrate strong working knowledge of ServiceNow HR Service Delivery (HRSD) and utilize the platform to manage, investigate, document, and resolve complex HR cases.
• Experience with HireRight, Workday, and Avature ATS is a strong plus.
• Identify system gaps and collaborate with HR Technology/IT teams to implement solutions and enhancements.
• Support system testing, process changes, releases, and implementation activities as required.
Global Mobility & Employee Lifecycle
• Provide operational support and subject matter expertise across Global Mobility and employee onboarding processes.
• Demonstrate a strong understanding of the end-to-end employee lifecycle, including onboarding and related HR processes.
• Partner with Global Mobility, HR COEs, Legal, vendors, and other stakeholders to ensure seamless execution of employee movements and onboarding activities.
Analytics, Reporting & Process Improvement
• Develop and maintain operational reports, dashboards, metrics, and analytics that monitor HR Operations performance, compliance status, onboarding quality, and case-management effectiveness.
• Analyze operational data to identify risks, trends, process gaps, and opportunities for improvement.
• Establish and monitor key metrics related to case volumes, resolution times, compliance, onboarding, and operational performance.
• Drive continuous improvement initiatives that enhance efficiency, compliance, accuracy, and employee experience.
Project & Stakeholder Management
• Independently manage targeted projects and process improvement initiatives from planning through execution and completion.
• Develop project plans, coordinate stakeholders, track deliverables, identify risks, and ensure timely completion.
• Work collaboratively with multiple HR COEs, Legal, HR Technology, HR Business Partners, Global Mobility, vendors, and other business functions.
• Support larger HR transformation, system implementation, compliance, and process improvement projects as required.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.
Melvon, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
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