Date Posted: 08/10/2026
Hiring Organization: Rose International
Position Number: 505463
Industry: Software
Job Title: HR Operations Specialist - Workday & ServiceNow
Job Location: West Palm Beach, FL, USA, 33401
Work Model: Hybrid
Work Model Details: 3 Days per week in Office
Shift: General Working Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 24.00
Must Have Skills/Attributes: Analytical Skills, DATA MANAGEMENT, UAT
Experience Desired: Progressive HR Operations experience supporting employee lifecycle processes (5+ yrs); Experience processing HR transactions in Workday Core HCM. (5+ yrs); Experience managing employee cases using ServiceNow HR Service Delivery (5+ yrs); Strong understanding of employee lifecycle processes, HR operations, and Workday business processes (5+ yrs)
**C2C is not available**
Job Description
** This is a hybrid role requiring the candidate to work onsite in West Palm Beach, FL, three days per week **
Required Qualifications
• 5+ years of progressive HR Operations experience supporting employee lifecycle processes.
• Hands-on experience processing HR transactions in Workday Core HCM. Demonstrated hands-on experience processing employee lifecycle transactions in Workday Core HCM with the ability to quickly learn additional HR operational processes and transaction types.
• Experience managing employee cases using Client HR Service Delivery (HRSD) or a comparable HR case management platform.
• Strong understanding of employee lifecycle processes, HR operations, and Workday business processes including processing employee job changes and other advanced Workday Core HCM transactions.
• Experience supporting compensation-related transactions and employee data management.
• Strong analytical and problem-solving skills with demonstrated ability to investigate and resolve complex operational issues.
• Excellent attention to detail with a strong commitment to data accuracy and quality.
• Ability to manage multiple priorities while consistently meeting service level commitments.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively across multiple HR functions.
Preferred Qualifications
• Experience supporting Tier 2 and Tier 3 HR Operations.
• Experience supporting U.S. HR Operations within a large, complex organization.
• Experience supporting multiple areas of HR Operations, including compensation administration, organizational changes, employee lifecycle transactions, and HR case management. Candidates are not expected to have experience across every operational process; strong foundational HR Operations and Workday Core HCM experience with the ability to learn is highly valued.
• Experience partnering with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners.
• Experience participating in Workday testing, production releases, UAT, or operational deployments.
• Experience supporting continuous improvement, process optimization, and operational excellence initiatives.
Position Summary
We are seeking an experienced HR Operations Specialist to support U.S. HR Operations through a combination of high-volume Workday core HCM transaction processing (Tier 1), Client case management, and complex Tier 2/Tier 3 employee support.
This role is responsible for executing employee lifecycle transactions, resolving complex HR operational issues, investigating and driving resolution of escalated cases, and ensuring the accuracy and integrity of employee data across Workday and Client. The successful candidate will be highly detail-oriented, customer-focused, and comfortable working across multiple HR functional areas in a fast-paced environment.
This is a hands-on operational role requiring strong Workday transaction processing experience, sound judgment, and the ability to independently manage a broad range of HR operational activities while partnering closely with Compensation, Benefits, Payroll, HR Technology, HR Business Partners, and other cross-functional stakeholders.
Key Responsibilities
Employee Lifecycle & Workday Operations
• Execute high-volume Tier 1 Workday Core HCM transactions supporting the employee lifecycle, including employee data updates, employment changes, organizational assignments, and other routine HR operational activities while ensuring accuracy, completeness, and policy compliance.
• Process and validate a broad range of compensation-related transactions, including salary changes, incentive payments, corrections, and other compensation administration activities in accordance with established policies and approval processes.
• Support organizational data maintenance within Workday, including supervisory organization updates, organizational structure changes, and related foundational data management activities.
• Perform quality reviews and validation of completed transactions to ensure data integrity, compliance, and successful completion of Workday business processes.
• Support recurring operational activities, high-volume transaction processing, mass updates, and employee lifecycle events while consistently meeting service level expectations.
Tier 2 / Tier 3 HR Operations Support
• Provide Tier 2, Tier 3, and Premier HR Operations support by investigating and resolving complex employee inquiries and operational issues across Workday and Client.
• Independently manage complex HR Operations cases requiring research, analysis, cross-functional coordination, and resolution.
• Perform root cause analysis to identify process, data, or system issues and recommend appropriate corrective actions.
• Validate end-to-end completion of HR transactions and ensure employees receive timely and accurate communication throughout the resolution process.
• Investigate transaction exceptions, data discrepancies, integration issues, and operational problems by partnering with HR Technology, Payroll, Compensation, Benefits, and other internal stakeholders.
Operational Excellence & Continuous Improvement
• Participate in User Acceptance Testing (UAT), production validation, system enhancements, and operational readiness activities supporting Workday and Client.
• Identify opportunities to improve operational processes, increase efficiency, reduce manual effort, and enhance employee experience.
• Maintain accurate documentation, knowledge articles, standard operating procedures, and process documentation as required.
• Support operational projects, process improvement initiatives, and organizational change activities within HR Operations.
• Ensure all work is performed in accordance with established policies, compliance requirements, data privacy standards, and internal controls.
What Success Looks Like
The successful candidate will:
• Deliver accurate, timely, and high-quality HR Operations support across both Tier 1 operational transactions and Tier 2/Tier 3 case management.
• Demonstrate strong Workday transaction processing expertise while maintaining high levels of data integrity and compliance.
• Independently investigate and resolve complex employee issues with minimal supervision.
• Build trusted partnerships across HR Operations, Compensation, Benefits, Payroll, HR Technology, and HR Business Partners.
• Contribute to continuous improvement initiatives that simplify processes and improve the employee experience. - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose International maintained good communication during assignments and are very informative through email and phone calls.
Sade, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
I had a very positive experience working for Rose. The entire process is very efficient and easy.
Joanne, Consultant
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