NEW JOB OPENING
RISK & FRAUD ANALYST I - MERCHANT PAYMENTS
IN Atlanta, GA, USA!

 

Date Posted: 09/28/2026
Hiring Organization: Rose International
Position Number: 508264
Industry: Software/Financial Services/IT Company
Job Title: Risk & Fraud Analyst I - Merchant Payments
Job Location: Atlanta, GA, USA, 30308
Work Model: Hybrid
Work Model Details: 3 days onsite per week
Shift: Standard Business Hours
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 12
Min Hourly Rate($): 25.00
Max Hourly Rate($): 30.00
Must Have Skills/Attributes: Call Center, Fraud, Google Docs/Sheet/Slide, Risk Analysis
Experience Desired: Experience in risk management and/or financial or related call center work experience. (2+ yrs); Strong understanding of customer service and customer empathy. (2+ yrs); Proficient with G-Suite and other relevant software. (2+ yrs)

**C2C is not available**

 

Job Description


Required Skills:

• 2+ years of relevant experience in risk management and/or financial or related call center work experience

• Strong understanding of customer service and customer empathy

• Proven ability to de-escalate customers and effectively handle difficult situations

• Strong work ethic and efficiency skills via inbound phone queues

• Ability to prioritize tasks to meet SLAs and other performance metrics

• Strong analytical and critical thinking skills with attention to detail

• Strong organizational skills and the ability to manage multiple tasks

• Strong work ethic with high integrity and ethics

• Effective collaboration and teamwork skills

• Willingness to learn and adapt to new technologies and processes

• Ability to navigate between multiple systems and tools while helping the merchants in the moment

• Proficient with G-Suite and other relevant software



Job Summary:

• Complete 20+ cases daily, solving complex risk-based financial & fraud questions for our payment processing merchants

• Review merchant accounts based on standard operating procedures and use good judgment to determine if there is any compliance, fraud, and/or financial risks to the client

• Provide world-class customer service through empathy during complex and escalated customer issues

• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends

• Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures

• Understand standard operating procedures and operate within the established guidelines to mitigate risk

• Represent the client’s brand and provide top-notch service while balancing customer empathy with risk policies

• Collaborate effectively with cross-functional teams to resolve customer-related issues

• Identify areas of improvement and propose changes to optimize processes and technology

• Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns











  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

You are customer service oriented. No matter whether it was the Recruiter or someone in Human Resources/Payroll, you were responsive. That to me is key!

Tonya, Consultant

Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.

Melody, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.

Diana, Consultant

I had a very positive experience working for Rose. The entire process is very efficient and easy.

Joanne, Consultant

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