NEW JOB OPENING
CARD SERVICES REPRESENTATIVE
IN Torrance, CA, USA!

 

Date Posted: 12/05/2025
Hiring Organization: Rose International
Position Number: 494266
Industry: Automotive
Job Title: Card Services Representative
Job Location: Torrance, CA, USA, 90501
Work Model: Onsite
Employment Type: Temp to Hire
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 31.00
Max Hourly Rate($): 31.00
Must Have Skills/Attributes: Banking/Financial, Credit Card Disputes, Credit Card Fraud, Credit Card Processing, Customer Service
Experience Desired: Card services experience and/or visa dispute (2-5 yrs)
Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

 

Job Description
Requirements:

• 3 years related work experience

• Minimum experience, 3 years financial institutional experience

• Minimum of 2 years card services experience and/or visa dispute

• Resolution knowledge and experience

• Experience applying regulation e rules to daily work



Other job-specific skills:

• Ability to multi-task in a fast-paced environment with heavy transaction and member service call volumes

• Strong customer service, communication (both written and verbal), and follow-up skills.

• Strong working knowledge of Microsoft word, excel, outlook

• Strong working knowledge of adobe acrobat (creating and editing documents).

• Solid organizational and typing skills.



Overview (Card Services Representative):

The Card Services Representative I is responsible for decisioning and then processing Debit and Credit card disputes and fraud claims accurately within regulatory guidelines.

A subject matter expert, the Card Services Representative I provides tier II support (handling

complex transaction resolution, difficult cardholder engagements, managing situations needing immediate attention) to members and the member service team for Client card and card related products. They are responsible to make outbound member calls when required to complete a claim.



Responsibilities:

35%

• Investigate fraud cases, identify fraud patterns, analyse and makes judgements/decisions to minimize fraud losses.

• Issues provisional credits and Regulation E letters, processes transaction merchant chargebacks, and prepares Bond Claims.

• File arbitration cases for contested chargebacks and reconcile visa loss deductible general ledger.



• 20%, Adhere to Visa chargeback rules and regulations when processing claims.



• 20%, Manage second tier Member Service calls to resolve disputes,



• 10%, Negotiate disputes with merchants and/or member as required, issue case closure letters, reconcile provisional credit general ledger.



5%

• Review and act on key daily operational reports that reflect cards ordered, rush orders, blocked cards, and unposted transaction exceptions.

• Manage group email box containing any Branch Associate departmental questions, transaction inquiries, rewards point questions/member assistance requests.



• 5% Process general ledger entries for card monetary settlement and funds recovered from transaction chargeback activity.

• 5% Assist Credit Union staff, corporate clients and members with card-related products and services
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**


 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

Rose International maintained good communication during assignments and are very informative through email and phone calls.

Sade, Consultant

Working for Rose International was the most pleasant assignment I have ever had. They were always on top of situations when necessary, and very helpful. I was very proud to be an employee of Rose International, and would recommend anyone to try to work with them.

Melvon, Consultant

Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.

David, Consultant

My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.

Diana, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

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