Date Posted: 07/28/2026
Hiring Organization: Rose International
Position Number: 504841
Industry: Financial Services
Job Title: Product Specific Engineer
Job Location: Chicago, IL, USA, 60603
Work Model: Hybrid
Work Model Details: Three Times a Week is mandotary
Shift: M-F 8am-5pm CST. Must be available for on-call support, including weekends and after-hours, for High and Critical production issues.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 50.00
Max Hourly Rate($): 52.00
Must Have Skills/Attributes: Change Management, Production Support
Experience Desired: Production Support & Incident Management (7 yrs); Troubleshooting & Log Analysis (7 yrs); Coordination & Communication (7 yrs)
Required Minimum Education: Bachelor’s Degree
Job Description
Required Education
• Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Required Skills
• Experience supporting mission-critical applications.
• Strong troubleshooting skills through monitoring and log analysis.
• Solid understanding of modern cloud technologies (financial sector experience preferred).
• Familiarity with Incident/Change/Problem management processes.
• Knowledge of Agile practices and release management.
• Understanding of audit requirements, change control procedures, and data security.
Soft Skills & Leadership:
• Excellent leadership and communication skills.
• Ability to provide regular, high-quality updates to stakeholders on incident progress, including SLA risks/breaches.
• Ability to coordinate with onsite and offshore teams (Managed Services providers and NT partners).
• Self-motivated to become a Subject Matter Expert (SME) for assigned applications.
Availability & Work Requirements:
• Must be available for on-call support, including weekends and after-hours, for High and Critical production issues.
• Hybrid schedule: onsite 3 days per week (Tuesday–Thursday) in Chicago, IL.
• Core work hours: 8:00 AM – 5:00 PM.
This role supports Northern Trust's Wealth Management business, including product, operations, partners, and clients. The contractor will collaborate with Application Development teams to implement business solutions through Agile practices and manage production issues.
Key Responsibilities:
• Lead production stability efforts by preventing issues and improving application stability.
• Track and manage Incidents, Changes, and Problems for assigned applications.
• Provide regular, high-quality updates to stakeholders on incident progress, including SLA risks/breaches.
• Identify measures to improve application stability and availability to enhance support service delivery.
• Develop into a Subject Matter Expert (SME) for the assigned application domain.
• Troubleshoot production issues through monitoring and log analysis.
• Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes, and release.
• Engage in systems projects, including planning, management status reporting, specifications, and implementation.
• Ensure compliance with all audit requirements, including change control procedures and data security.
• Manage and coordinate with onsite and offshore Managed Services providers and NT partners to support applications and drive continuous improvement.
• Coordinate with various teams (including offshore staff), raise support tickets for issues, analyze root cause, and assist in efficient resolution of production issues.
• Participate in on-call support after office hours, including weekends, for High and Critical production issues.
• Work with vendors and support staff on tickets and follow up regularly until resolution is found.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
As a contractor, I have to say that Rose International was by far the best agency I have worked for.
Q'testdalir, Consultant
It is a great pleasure being a part of the Rose International Team.
Toni, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
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