NEW JOB OPENING
HIGH TOUCH OPERATIONS MANAGERS
IN Remote, USA!

 

Date Posted: 12/06/2023
Hiring Organization: Rose International
Position Number: 454989
Job Title: High Touch Operations Managers
Job Location: Remote, USA
Employment Type: Temporary
Estimated Duration (In months): 9
Min Hourly Rate($): 55.00
Max Hourly Rate($): 57.00
Must Have Skills/Attributes: Business Relationship Manager, Communications, ITIL, Negotiation, Project Management, SME

 

Job Description

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Language English

Project Details (detailed description) Who We Are:
We are the Expert Care National- Client. The ideal candidate must have a passion and history of striving to provide the absolute highest level of customer support. The candidate should possess superior project management and communication skills and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure.

Roles and Responsibilities:
• Write processes and procedures for customized support services
-Manage high profile critical technical and political issues within customer organization and throughout Client escalation chain
• Identify need for and assist/perform the creation of customer training
• Formulate continual improvement strategies to optimize customers perceptions around service and support
• Be the “go to” person and main point of contact for customer and internal teams
• Acting as single point of contact for operational issues, you will interact with the customer frequently coordinating technical issues and customer needs
• You will present customer needs to Client post-sales support teams and applicable organizations.
•Strong presentations skills and be hands on with various styles of data analytics
• Build consistent relationships with key customer stakeholders. Support decision makers within customer execs and provide guidance


***US Citizenship Required***

Expertise/Certifications required Minimum Qualifications
Must have exceptional presentation and communication skills
Superior negotiation and conflict resolutions skills
ITIL v4 foundations
Act as a customer strategic support consultant
Strong understanding of Client internal business functions
Technical or process SME
Work independently
Strong critical thinking and decision-making skills, ability to perform under stressful conditions
Very strong systems aptitude and ability to develop or oversee complex programs for supporting your customer.
Deep understanding of Client internal business functions and sales cycle
Command of customer’s environment (economic, political, cultural)

Typically requires a bachelor’s degree or equivalent
7+ years related customer support experience, project management experience or business experience.

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

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About Rose

  • Founded in 1993
  • Office Locations Across the U.S.
  • 150+ Clients: Corporations and Government Agencies
  • Employee Oriented Company
  • Challenging Assignments Across the U.S.
  • Continuous Professional Development

I am very happy with the Rose International, and the professionalism of the employees.

Robin, Consultant

I believe the best thing that Rose HR has going for it is the incredible responsiveness. Everyone is very quick to reply to any concerns, and contacts the contracted employees very quickly and efficiently.

Kevin, Consultant

Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.

Samba, Consultant

Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.

Sally, Consultant

Your team at Rose International is always very helpful and responsive.

Barbara, Consultant

EMPLOYEE COMMENTS

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