Date Posted: 09/21/2026
Hiring Organization: Rose International
Position Number: 507848
Industry: Pharmaceutical/Healthcare
Job Title: Senior Process Improvement Engineer Healthcare Operations
Job Location: Remote, USA
Work Model: Remote
Work Model Details: Remote in MST, CST, or EST. No PST candidates
Shift: Monday to Friday 9:30 AM to 6:00 pm Eastern Time
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 3
Min Hourly Rate($): 60.00
Max Hourly Rate($): 65.00
Must Have Skills/Attributes: Healthcare, Pharmacy, Program management
Experience Desired: Healthcare industry or PBM experience (5-7 yrs); Process improvement (5+ yrs); Program management experience (5+ yrs); Working in matrixed or highly collaborative organizations (5+ yrs)
Required Minimum Education: Bachelor’s Degree
Required Certifications/Licenses: Lean or Lean Six Sigma (LSS) equivalent certification
**C2C is not available**
Job Description
Required Education
• Bachelor's Degree
Required License/Certification
• Lean or Lean Six Sigma (LSS) equivalent certification
Required Qualifications/Skills/Experience
• Minimum of 5-7 years of healthcare industry or PBM experience
• 5+ years of process improvement experience
• 5+ years of program management experience
• 5+ years of experience working in matrixed or highly collaborative organizations
• Strong communication skills with the ability to communicate effectively at all organizational levels, including executive leadership
• Experience building, developing, and leading high-performing teams through direct and indirect leadership
• Willingness to travel up to 25%, as needed
Preferred Qualifications/Skills/Experience
• Pharmacy Benefit Management (PBM) experience
Process Engineer, Strategic Process Improvement/Operations Overview
• The Process Engineer, Strategic Process Improvement/Operations is responsible for supporting enterprise-wide process excellence initiatives by driving process improvement, operational efficiency, and program management across multiple business areas
• This role partners with cross-functional stakeholders to analyze current processes, identify improvement opportunities, develop future-state workflows, and implement sustainable process solutions
• Responsibilities include creating process maps, performing gap analyses, identifying process defects, facilitating stakeholder collaboration, and supporting organizational change initiatives
• The position also provides leadership updates, promotes continuous improvement, and helps establish governance practices to ensure consistent, scalable, and efficient business operations while aligning strategic objectives with operational execution
Job Duties
• Clarify process purpose and define process start and end points
• Identify stakeholders, subject matter experts (SMEs), and decision owners
• Conduct SME interviews and facilitate working sessions
• Review existing standard operating procedures (SOPs), job aids, and policies
• Map end-to-end process steps, including handoffs, systems, tools, and timing
• Develop RACI matrices by listing process steps as rows and stakeholders as columns
• Assign Responsible, Accountable, Consulted, and Informed (RACI) roles
• Facilitate walkthroughs with SMEs and business leaders
• Validate process accuracy, ownership, and accountability
• Resolve ownership conflicts and stakeholder alignment issues
• Update process maps and RACI documentation based on stakeholder feedback
• Finalize and publish process maps and RACI documentation
• Link process documentation to SOPs, training materials, and governance processes
• Confirm process ownership and establish review cadence
• Define and document the process for maintaining and updating process documentation - **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Each time I contacted Rose, I was completely satisfied with the great attention and customer service I received. Each person was extremely knowledgeable and patient with my concerns or questions.
Diana, Consultant
Rose is an assembly of people grounded in honesty, truth and dignity for all of its employees and contractors.
Samba, Consultant
Thanks for the opportunity. If in the future I ever need a job, I would like to work for Rose International.
David, Consultant
I am very happy with the Rose International, and the professionalism of the employees.
Robin, Consultant
The interactions that I have had with your representatives have always been prompt and very professional. I am very pleased and impressed with your company and services.
Sioe, Consultant
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