Date Posted: 08/14/2026
Hiring Organization: Rose International
Position Number: 505784
Industry: Healthcare
Job Title: Service Engineer R&D
Job Location: Skaneateles Falls, NY, USA, 13153
Work Model: Hybrid
Work Model Details: 2-3 days onsite
Shift: 8am - 5pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 53.00
Max Hourly Rate($): 58.00
Must Have Skills/Attributes: DevOps, Engineering, JIRA, Technical, Troubleshooting
Experience Desired: Service Engineering / Technical Support in an R&D Environment (3+ yrs); Troubleshooting & Problem Solving (2+ yrs); Microsoft Office (Advanced Excel & Word) (2+ yrs); DevOps, Jira, or Similar Tracking Tools (2+ yrs); Customer Support, Product Deployment & Escalation (Tier 2/Tier 3) (3+ yrs)
Required Minimum Education: Associate’s Degree
**C2C is not available**
Job Description
Required Education/Experience:
• Associate degree with at least 2-5 years of relevant technical experience in R&D environment
Required Qualifications:
• Working with domestic and international R&D departments, functional teams and product owners, the Service Engineer will be responsible for designing the processes, documentation, training, and workflows required for the proper delivery, installation, support, and servicing of products and then executing the design transfer of the product’s service design to operations
• The Service Engineer will provide hands-on technical support during the design and post surveillance phase, including escalations.
• Demonstrates understanding of customer needs for the supported business segments.
• Develop/administer Service Engineering documentation through the entire product lifecycle.
• Participate in pre-sale activities, as needed.
• Develop/administer the training to the Tier 1 & 2 teams, Solution Architects (SA), etc. for the 5-Customer Interactions (5-CI) processes.
• Develop/administer deployment/configuration training for the Service teams, within the 5-CI process, as well as participate in deployments and upgrades, as needed.
• Provide Tier 3 support by handling customer escalations from the Tier 2 team.
• Provide other support to customers.
• Works effectively in a collaborative climate among internal teams, external partners, and business segments to achieve organizational goals in a matrixed environment.
• Demonstrates understanding of and adherence to FDA, ISO, IEC design control procedures, regulations, and standards ensuring appropriate design controls are being adhered to during engineering efforts and new product development.
• Participate in the decomposition of system requirements to derived requirements.
Required Technical Skills:
• Troubleshooting
• Problem Solving
• Advanced Excel skills
• Advanced Word skills
• Advanced computer management skills
Responsibilities:
• Office Word, Excel and tracking systems (DevOps, Jira, etc.) knowledge needed.
• Must possess a strong knowledge of engineering disciplines and solid knowledge of related disciplines
• Lead technical team during project execution, to ensure high quality outputs in a timely manner.
• Participate in strategic customer calls to collect needs and provide solutions, support during escalations, as well as to plan special deployment/integration paths.
• Identify improvements area of the 5CI process.
• Effectively and systematically communicate issues that may affect commitments, as well as identify and propose potential solutions.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
My on-boarding with Rose was outstanding. The packets of information, the process, and great attention to detail each person gave me allowed me to get started quickly.I appreciated each person's friendly and helpful attitude.
Diana, Consultant
Any time I did have a question and called, the phone was always answered, and my question/concern was immediately resolved.
Sally, Consultant
Rose International has been great to me. I thank everyone there for all of their hard work; it has not gone unnoticed.
Melody, Consultant
Your team at Rose International is always very helpful and responsive.
Barbara, Consultant
It was great working for Rose International. Everyone was extremely helpful.
Rosann, Consultant
EMPLOYEE COMMENTS