NEW JOB OPENING
SENIOR ATLASSIAN CLOUD ADMINISTRATOR JIRA & CONFLUENCE
IN Orlando, FL, USA!

Looking for an experienced Atlassian Administrator to support DXT Atlassian Cloud Platforms with over 46 installed plugins/applications. Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications. The Atlassian Administrator will be working under the technical direction of the DXT Manager, Software Engineering, on the Agile & Collaboration Tools Team.



Required Education:

• Bachelor's Degree or equivalent experience



Basic Qualifications:

****In depth experience of Jira Administration*****

• 5+ years of relevant job experience in a large (10,000+ users) Atlassian Cloud implementation

• Proficient in Confluence space administration

• Deep expertise in Jira workflow administration and JQL skills

• Jira Advanced Roadmap experience is a plus

• Process governance experience or strong automation workflow knowledge

• Working knowledge and coding/scripting experience using Python or Groovy

• Experience with REST API and JSON

• Proven track record with Atlassian plugin installations and upgrades

• Hands-on experience supporting Atlassian tools in on-prem or AWS and Atlassian Cloud environments

• Experience with Agile methodology lifecycle

• Excellent time management and prioritization skills

• Ability to work in a collaborative, team environment

• Strong analytical and problem-solving skills

• Proficient in both verbal and written communication in English and attention to detail

• Strong interpersonal skills to communicate with stakeholders



Preferred Qualifications:

• One or more Atlassian certifications is a plus

• Experience with Grafana, Splunk and other monitoring and reporting tools

• Experience using and managing common add-ons such as Automation for Jira, Advanced Roadmaps, ScriptRunner, and Atlassian Analytics.



Responsibilities:

• Create, manage, and support all administrative functions associated with the Atlassian product suite

• Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations

• Support all teams across the organization that use our Jira instance to manage their work

• Support and resolve issues as they arise with Jira Projects and Confluence Spaces

• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs

• Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests

• Serve as subject matter expert for Atlassian products

• Research Atlassian products including their upcoming features/releases which can be used for continuous improvements

• Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality

• Install, manage, and administer Jira and Confluence plugins/applications

• Understand system architecture of upstream and downstream impacts when implementing solutions

• Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required

• Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal teams

• Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs

• Work closely with the Operation Engineering team on maintenance, troubleshooting, and Upgrades

• Work with Product Manager to document and publish user guides (training material) and best practices

• Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.

• Refine current Jira processes to be more streamlined and uniform for teams

• Execute Production deployments during non-business hours

• Must have customer service driven mindset with strong relationship building skills

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**